Director Software Engineering: Global Merchant Services Technologies – Tax and Payments

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Why American Express? 

The company is making strategic investments in new merchant products and platforms to allow the company to meet its high-reaching global growth agenda. Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.   

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative, and innovative are just some of the expressions you will hear. It is our people that makes American Express an outstanding place to work.  

If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission. 

Responsibilities: 

• Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants.  

• Driving key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.  

• Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.  

• Leading a team of successful, forward-thinking, creative, multi-functional Engineers (Technical Project Managers, Engineers, and Architects) to enable delivery.  

• Empower teams to automate demand driven scalable application deployments in test or production environments. 

• Provide technical leadership and coaching to engineers on coding, quality and testing; developing skills and ensuring an environment of continuous engineering improvement through mentoring, feedback, and metrics. 

• Building a culture of GEN AI first for innovation, development across teams, delivering dynamic software solutions, and inspiring change.   

Outcomes: 

• Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using modernized distributed architecture. 

• Continual evolution of the roadmap, strategy and revenue generation opportunity. 

• Heavily influence the success of the team’s goals and build a high-performing team. 

• Consistent delivery of business value and return on investment. 

• Strong performance on portfolio metrics, including high availability, resiliency, performance and cost.