Associate Director - Financial Aid

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Associate Director - Financial Aid

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Financial Aid

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time, fiscal year, permanent position reporting to the Director of Financial Aid. The Associate Director assists and provides leadership for the oversight of all aspects of Financial Aid.

He/she may work some evenings and weekends as needed; must have the ability to travel between the two main campuses, site locations to provide leadership for financial aid staff; and travel mostly within the state for attendance at professional meetings.

Job Duties

• Ensures the integrity and regulatory compliance of all Federal, State and Institution Financial Aid programs administered through Southwest Tennessee Community College.
• Assists with managing and supervising professional and support staff in the Financial Aid area in accordance with the organization's policies and applicable laws.
• Responsibilities include:
  • Assisting with the interview processes, hiring, ongoing training and cross training of employees
  • Planning of annual work processes timeline so that staffing needs are met to support office activity, assigning and directing work
  • Appraising performance
  • Rewarding and disciplining employees according to institutional policy
  • Addressing complaints and resolving problems
• Demonstrate discretion in communications and staff evaluation and visible interaction for ongoing feedback.
• Assists with managing all fund accounts for Federal, State and Institution Financial Aid funds which includes performing semester and fiscal year end reconciliation.
• Assist with preparing the FISAP report each year with supporting documentation for continued participation in Title IV programs.
• Carries out all reporting functions at the Federal, State and Institutional level including certification of payments to the college by Federal and State agencies.
• Assists with updating and maintaining all policies and procedures required for participation in Financial Aid programs annually as well as maintain all supporting documents outlined by Federal and State Agencies for the participation in aid programs.
• Assists with designing and implementing quality internal and external control mechanisms for all technology tools and systems used in the administration of federal and state financial aid programs including federal and state agency software and the Banner Records management system.
• Ensures office and staff compliance with the NASFAA Statement of Ethical Principles and Code of Conduct for Institutional Financial Aid Professionals as well as following a standard of "Best Practices" as outlined by the National Association of Financial Aid Administrators.
• Collaborates with Financial Aid Director to maintain the same levels of quality service at all campuses.
• Assists in the development, support and implementation of departmental goals and objectives in support of the goals and strategic plan of the college.
• Prepares periodic reports, maintains comparative financial aid data and uses the data to assess all departmental activities.
• May perform other duties as assigned by the Director of Financial Aid.

Minimum Qualifications

• Bachelor's degree from a four (4) year college or university; master's degree preferred.
  
• At least five (5) years experience managing a student finance process within a higher educational environment with evidence of ability to provide supervisory leadership to financial aid personnel.
  
• Current Drivers License.
  
• A background check will be required for the successful candidate.
  

Preferred Qualifications

• Experience with Banner software