Biomedical Equipment Site Lead, Multi-Vendor Services, New York City Metro

Job Title

Biomedical Equipment Site Lead, Multi-Vendor Services, New York City Metro

Job Description

Join Philips Healthcare as the Biomedical Equipment Technician Site Lead where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Your Role:

• The identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal.
• Directing resident site engineers, support staff contractors, and maintains in-depth knowledge of contractual obligations
• Managing all aspects of service delivery which includes servicing products that would normally extend beyond radiology including bio-medical, laboratory, MIS or PPE, along with assisting with PMs of equipment to meet compliance goals on a monthly basis.
• Setting priorities and schedules for service actions and assigns responsibilities to personnel accordingly.
• Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth.
• Providing follow-up to insure service quality, customer satisfaction and contract compliance, and regulatory compliance.
• Serving as a member of hospital safety committee, equipment selection committee, facility planning committee and/or other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor.
• Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to:
  • Manage Facilities’ equipment inventory and oversee the service schedules for equipment covered under this Agreement and the new equipment under the OEM’s warranty.
  • Resolve any service-related issues with Philips Service Center and other OEMs.
  • Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner.
  • Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer.
  • Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues.

• Job operates in the hospital/medical environment and remotely from home office location. 
• Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
• May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
• Frequently in contact with electrical equipment.
• This role routinely uses standard office equipment such as computers, phones, medical test equipment.  
• Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
• May work from ladders or scaffolding, on occasion.
• Ability to participate in an on-call rotation to provide customer support.
• Regularly speaks, hears, and views computers.
• Frequently lift, carry, push, or pull up to 20 pounds.  Occasionally lift or carry up to 100 pounds, with assistance available when lifting or carrying items over 50 pounds.
• Occasionally twist, and crawl.
• Frequently stand, walk, stoop, kneel, and extended reach.
• Regular grasping and repetitive hand movements.
• Occasional use of vibrating tools.
• Use of personal protective equipment may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hat, hard toed shoes, and medical rubber gloves.
• May be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
• Customer requirements may include, but are not limited to drug testing and immunizations as dictated by the customer or facility policy.

You're the right fit if:

• Associate’s degree or equivalent tra