Field Service Technician - Mechanical

Company Overview

Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance. We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to over $1.5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions. Come join the IPG family today!

Position Description

Title: Field Service Technician - Electro-Mechanical

Department: Field Service

Immediate Supervisor: Production Engineering Manager

Location: Schaumburg

Status: Non-Exempt

Position Purpose

The Field Service Technician has the primary responsibility of providing installation, troubleshooting, diagnostic, repair, and maintenance support with total customer satisfaction in mind and ensuring the users of IPG's machines are satisfied with its performance. This individual must have a customer focused attitude and demonstrate strong repair and troubleshooting skills and knowledge.

Principle Accountabilities

• Travel to customer sites to perform installation, commissioning, preventative maintenance, and repair to automated packaging equipment.
• Acts as immediate technical support for all field service issues on-site or via phone support to customers or colleagues
• Review, evaluate, and resolve machine problems at customer sites, or by phone, with limited supervision.
• Must assume responsibility and exercise discretion and independent judgment to evaluate, diagnose, and provide timely, appropriate responses and resolutions to customer problems.
• Read, interpret, and implement as required electrical schematic drawings and interconnection diagrams, adjust control system parameters, variable frequency drives and PLC IO as required to meet the performance requirements of the equipment.
• Troubleshoot and test suspect components, determine potential causes of malfunction or failures and implement repairs to restore the equipment to working order to meet performance requirements.
• Provide on-site and off-site training to customers (and in some events other IPG employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their needs.
• Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.
• Documents service and installation actions by completing forms, reports, logs, and updating records.
• Must be able to read and interpret blueprints. Read and interpret tolerances and information relevant to the drawing. Must be able to create drawings to share with team for parts needed (hand-drawn blueprint is ok for this).
• Must be able to document changes to electrical prints (hand-drawn blueprint is ok for this).
• Able to use and understand metric/standard tape measures and scales.
• Seeks out knowledge to become expert in industry, packaging machines, and technical skillsets.
• Able to assemble an entire product or component of a product.
• Perform all work in accordance with quality standards and established safety procedures.
• Maintain a clean and safe work area.
• Establish and maintain a positive relationship with customers, support and follow-up on customers' concerns and problems
• Provide support in-house, when not traveling to customer sites.
• Willing to travel overnight 90% to customer sites throughout the U.S. and sometimes internationally.
• Performs other duties as assigned.

Essential Skills and Experience

• At least 5 years of experience in customer service/field service work environment
• 5-10 years of related experience or equivalent required (Bachelor's degree in Mechanical Engineering)
• Must be able to provide own tools.
• Expert in diagnosing, troubleshooting and repairing electrical and mechanical