Complex Director of Sales | Hotel Zoso & Palm Mountain Resort

Complex Director of Sales| Hotel Zoso & Palm Mountain Resort

Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $115,000 to $125,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)


Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Position Summary
The Hotel Complex Director of Sales is responsible for leading the strategic sales, catering, and revenue generation efforts for a multi-property hotel portfolio. This role drives overall market share, occupancy, ADR, RevPAR, and profitability through proactive sales leadership, business development, team management, and client relationship strategies.
The Complex Director of Sales provides overall direction and leadership for the sales and events team while collaborating closely with the Managing Director and operational leadership to achieve property goals. This position oversees group, corporate, catering, membership, sponsorship, transient, and local business development efforts while ensuring alignment with company standards, financial objectives, and guest experience expectations.

What you’ll do:

The Brass Tacks

Strategic Leadership & Revenue Generation
· Develop and execute strategic sales plans, group business strategies, and annual departmental budgets.
· Drive revenue growth across guestrooms, meetings, catering, events, and ancillary revenue streams.
· Establish departmental objectives, production goals, deployment strategies, and individual performance targets.
· Analyze market trends, competitive intelligence, and property performance data to adjust strategies and maximize profitability.
· Conduct industry research and forecasting to anticipate future business volume and market conditions.
· Oversee group yielding efforts in partnership with property leadership.
· Ensure accurate forecasting, pace reporting, owner reporting, monthly closing reports, and financial analysis summaries.
· Maintain accountability for achieving departmental revenue goals and adjusting strategies when targets are not being met.

Sales Leadership & Client Development
· Lead initiative-taking sales efforts across multiple market segments; association, corporate, government, SMERF, tour and travel, corporate business travel and local catering business segments.
· Develop and maintain strong relationships with key clients, community organizations, city officials, tourism partners, and industry associations.
· Serve as the primary support for group sales outreach, negotiations, contractual review, planning, and service execution.
· Negotiate contracts and ensure compliance with company standards and profitability expectations.
· Represent the hotels at industry events, trade shows, networking functions, and community engagements.
· Drive prospecting activity, lead conversion, and account development to support long-term revenue growth.

Team Leadership & Development
· Hire, train, mentor, and develop sales and event team members while identifying future leadership potential.
· Conduct regular one-on-one meetings, monthly department meetings, and quarterly evaluations.
· Dev