Senior Inside Sales Representative

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration learning and growth. With subsidiaries located in California Georgia Missouri Canada UK and China companies around the world depend on HME for clear reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games HME strives to create the newest most innovative products on the market while providing quality care and attention to its customers. Come join our team!

We are currently recruiting for a Senior Inside Sales Representative.

What you will do in the position:

• Sales Generation & Customer Engagement

  • Initiate and manage outbound telemarketing calls to drive system and service sales.

  • Proactively follow up with customers to promote service contracts and uncover new business opportunities.

  • Respond to inbound sales inquiries; assess buying intent and establish appropriate follow-up actions.

  • Qualify and close sales leads from sources including web inquiries, trade shows, and development lists.

  • Maintain detailed records of sales activities, customer interactions, and prospect data in CRM systems.

• Sales Strategy & Execution

  • Forecast regional monthly and quarterly sales performance contributes to quota achievement.

  • Provide feedback to management on competitive intelligence gathered through customer conversations.

  • Participate in sales campaigns and promotional initiatives, documenting activity and results.

  • Prepare and follow up on customer proposals in a timely and professional manner.

• Team Leadership & Mentorship

  • Serve as the lead resource for Inside Sales Representatives in the absence of the Regional Sales Group Manager.

  • Provide coaching, training, and guidance to junior inside sales reps on sales techniques, objection handling, and prospecting strategy.

  • Conduct scheduled training sessions and ensure call response expectations are met across the team.

  • Act as a mentor to support workload planning, account strategy, and deal execution.

• Collaboration & Operational Support
  • Partner with the Regional Sales Manager to align regional sales activities, minimize duplication, and drive team effectiveness.
  • Support sales operations including documentation, order follow-up, interdepartmental communication, and literature requests.
  • Represent the company at trade shows or industry events as needed.
  • Assist other regional teams or sales support functions as directed by HSC management.
  • Deliver product or system training sessions to customers as required. 

What you will need to succeed:

• 5+ years of inside sales or related sales experience, preferably in a B2B or technology-driven environment
• Demonstrated professionalism and a positive, team-oriented attitude always
• Excellent verbal and written communication skills; able to present ideas clearly and persuasively
• Strong ability to work independently with minimal supervision and manage multiple priorities
• High attention to detail and organizational skills; able to manage time and resources effectively
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); advanced Excel and PowerPoint skills preferred
• Experience with CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools
• Social media fluency for prospecting and brand engagement
• Bachelor’s degree preferred; equivalent work experience considered
• Willingness and ability to travel up to 70%, including trade shows and customer visits
• Demonstrated project leadership skills, including planning, execution, and cross-functional collaboration
• Ability to train, influence, and motivate peers; natural coach and problem-solver
• Quick learner with a technologically savvy, resourceful, and agile mindset
• Proven success in closing complex sales opportunities, navigatin