Visitor Services Associate (Full Time)

Who We Are

Since opening in 1998, The Tech Interactive has been an integral part of the San Francisco Bay area and is proud to serve families and young people through hands-on activities, experimental labs, and design challenge experiences. 

Here at The Tech our mission is to inspire the innovator in everyone! We are a team of diverse individuals committed to creating learning experiences that empower young folks to innovate with creativity, curiosity, and compassion. We believe that technology is leading and transforming lives all over the world and we want to help develop the next generation of problem-solvers.

If you join our team, we know you will have a fulfilling and rewarding role focused on giving back to our community, especially those that have been historically marginalized and underserved. 

Position Overview

The Visitor Services Associate is the first point of contact for our visitors. They handle all transactions on our Customer Relationship Management System (CRMs) and support Admissions and experiences like Collaboration for Ongoing Visitor Experience Studies (COVES), IMAX, Concessions, and The Tech Store. This non-exempt (hourly) role reports to the Visitor Services management team.  

Responsibilities

• Promote and deliver outstanding service to visiting guests. 
• Follow safety protocols related to all aspects of Visitor Services operations.
• Handle all transactions within the department accurately. 
• Greet school groups by meeting teachers at the bus. Give a clear and concise introduction to the field trip experience and direct groups to their starting point.
• Use the point-of-sales system to assist members and visitors with transactions
• Promote and upsell memberships and birthday party experiences.
• Interact with guests in The Tech Store, answer questions about products, and assist with finding the best product to match the customer’s needs. Stock inventory as needed.
• Operate and be proficient with the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film. 
• Operate and stock concessions in compliance with Department of Health standards.
• Assist other Operations departments as needed (e.g., Events).
• Complete additional related tasks or duties as assigned by the supervisor/manager.

Requirements and Skills

• Proven ability to work in a public setting, interact with guests, and follow safety protocols.
• Excellent verbal and written communication skills as well as professional phone etiquette. Ability to speak in public in front of groups.
• Ability to learn new procedures and systems and to thrive in an environment that may rotate multiple job stations in a shift.
• Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet).
• One or more years of retail, sales, museum, and/or customer service experience preferred.
• A high school diploma or equivalent (such as a GED) is preferred.

Working Conditions and Schedule

• This is an on-site role. 
• At least one weekend shift per week is required. Flexible availability, including weekdays, weekends, evenings, and holidays.
• Significant periods of standing and walking within an assigned space. Walking around and interacting with guests are essential parts of this job. 
• Significant periods of time in both indoor and outdoor environments.
• Frequently move objects up to 35 lbs.

Compensation: $23 per hour

This is a seasonal, part-time position.

Inclusion, Diversity, Equity, and Accessibility (IDEA) at The Tech

Our success is dependent on building teams that include people from different backgrounds and experiences who chal