Director, Customer Success BASES Line & Price

Company Description

REFID972932

Job Description

About this job

Innovation matters. With best-in-class research and predictive analytical tools, BASES is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. In BASES, you will work with industry leading marketers and see your work come to life.  If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand – at BASES, you can.

Be curious. Be collaborative. Be forward thinking.  Join BASES and work with our clients as a consultant, a problem solver, and influence the future of their innovations.

Responsibilities:

This role is accountable for delivery and sales support of Line & Price Specialty Solutions to the North America region as well as meeting financial targets in the region. The role requires being a strategic partner to internal teams and ensuring excellence in client service and insights delivery. Responsibilities include:

Supporting scoping and sales of Line & Price solutions:

• Pursues new business from existing and potential clients, working with Account Development and Specialty Sales to drive NIQ business results through consultative selling
• Consults of design, cost, and timing of Line & Price projects
• Independently leads client meetings and conducts external presentations as appropriate
• Understands full Innovation eco-system/process, including NIQ’s competitive environment, preferred agencies, tools

Delivering best in class insights and help our clients achieve better innovation outcomes:

• Serve as a key leader for client relationships, understanding business needs, and driving to better innovation outcomes
• Assists in handling sensitive client discussions, escalating to VP where appropriate
• Acts as final reviewer for project work
• Aligns the customer success team with client needs - provides relevant client background, history and other NIQ analytics
• Ensures client deliverables are consistent with client business decisions and strategy
• Manages client reaction to any project issues and seeks quick resolution to overcome challenges

Meeting group revenue goals:

• Contributes to the revenue management process for client group, including development and review of pipeline and plans to drive repeat engagement
• Reviews final job costs and accounting reports
• Reviews and approves proposals – ensure optimal pricing

Talent Development:

• Develops managerial and client service capabilities in mid-level individuals
• Provides input on talent decisions and movement
• Provides input on hiring and termination decisions
• Conducts interviews with potential candidates over the phone and in-person to help fill open positions on the team
• Provides coaching, mentoring and feedback to customer success teams

Corporate contributions

• Contributing leader within both the L&P Leadership team and the broader BASES/NIQ leadership team to identify opportunities to enhance/accelerate our business
• Contribute to product development, best practices, analytic team, operation of a business unit, client tools

Qualifications

• Bachelor's degree required
• 7+ years’ consultative selling experience 
• Understanding of NIQ BASES products and services and broader NIQ solutions that impact innovation; preferred
• Understanding of discrete choice modeling and pricing theory
• Builds deep client relationships and viewed as a trusted advisor
• Meets revenue targets, and grows relationships with clients
• Provides meaningful coaching to Associate Managers and Managers in Line & Price, and indirect coaching and feedback to junior level associates
• Ability to manage client expectations through the life-cycle of a project, ensuring client satisfaction by providing feedback, insights and updates in a timely manner
• Consistently drives success of projects
• Strong analytical and communication skills
• Drives successful Innovation outcomes for clients
• Able to act independently

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with