Lead UX Researcher – Discovery and Personalization

The pay range is $128,000.00 - $231,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target: 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target’s Global UX team is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  

About the role:  

As a Lead UX Researcher within our Guest UX Team, you’ll help shape Target’s evolving digital experience for our guests. You’ll also play a strategic role in driving business growth. In this role, you will be responsible for thoughtfully prioritizing, planning, executing, and synthesizing research to create clear and actionable insights for the cross-functional product development team. You will translate research insights into powerful stories and recommendations that inform product strategy. You’ll lead research strategy across a portfolio of digital initiatives and guide product teams in leveraging insights to inform long-term vision and prioritization. This role is a key thought partner to several functions in the digital group including product managers, UX designers, and engineers.

As an embedded member of a cross-functional product team, you will contribute to advancing the broader practice of UX at Target through influence, impact, and craft, while also educating cross-functional teams when needed. We are an engaged, supportive, and increasingly diverse team focused on elevating the impact of our discipline.

Responsibilities:

• Serve as a leader within product teams throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis

• Act as a strategic thought partner and provide expert guidance in leading, conducting, and synthesizing qualitative research projects – including, but not limited to in-person or remote moderated and unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online and in-store intercepts, and ethnographies

• Activate insights to identify key opportunities and whitespace areas aligned with Target’s strategic direction

• Mentor and coach other researchers to elevate research quality and influence across teams

• Drive alignment through prioritization and decision making across multiple product teams

• Contribute to the evolution of Target’s research frameworks and best practices

• Champion a human-centered mindset across UX, product, and engineering teams

• Navigate complexity and ambiguity within a matrixed organization

About you:  

• Minimum of 7 years' experience practicing UX research for digital product teams

• Proven expertise leading complex UX research programs across multiple products or domains

• Excellent written and verbal communication skills; able to clearly communicate complex concepts to cross-functional partners 

• Strong ability to tell compelling stories from data to communicate insights and recommendations