Customer Care Representative (Defined-Term Contract)

<p><span><span><span><b><span><span>Location:</span></span></b><span><span> in our offices in Lisbon, on a hybrid working schedule.</span></span></span></span></span></p> <p> </p> <p><span><span><span><b><span>In this role, you will be responsible for:</span></b></span></span></span></p> <ul> <li><span><span><span><span>Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.</span></span></span></span></li> <li><span><span><span><span>Managing of Work Orders that are submitted through Service Max in order to have them integrated in SAP.</span></span></span></span></li> <li><span><span><span><span>Management of backorders.</span></span></span></span></li> <li><span><span><span><span>Issuing and checking invoices in electronic format with possible resolution of anomalies.</span></span></span></span></li> <li><span><span><span><span>Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.</span></span></span></span></li> <li><span><span><span><span>Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed</span></span></span></span></li> </ul> <p><span><span><span><span> <br/> <b>What we are looking for in you:</b></span></span></span></span></p> <ul> <li><span><span><span><span>Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.</span></span></span></span></li> <li><span><span><span><span>Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.</span></span></span></span></li> <li><span><span><span><span>Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.</span></span></span></span></li> <li><span><span><span><span>Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).</span></span></span></span></li> <li><span><span><span><span>Aptitude for using advanced IT tools.</span></span></span></span></li> <li><span><span><span><span>Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.</span></span></span></span></li> <li><span><span><span><span>Aptitude for teamwork.</span></span></span></span></li> <li><span><span><span><span>Ability to withstand stress.</span></span></span></span></li> <li><span><span><span><span>Aptitude for customer satisfaction and continuous improvement of service and processes.</span></span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span><b><span>What can we offer you:</span></b></span></span></span></p> <ul> <li><span><span><span><span>Defined-term contract (12 months)</span></span></span></span></li> <li><span><span><span><span>Hybrid working schedule.</span></span></span></span></li> <li><span><span><span><span>Working within an international, proactive and innovative environment.</span></span></span></span></li> <li><span><span><span><span>Upskilling in a challenging but healthy competition atmosphere.</span></span></span></span></li> <li><span><span><span><span>Mentoring and a company investing in the professional and personal development of its people.</span></span></span></span></li> <li><span><span><span><span>Company with a purposeful mission.<br/>  </span></span></span></span></li> </ul> <p><span><span><span><u><span>Location:</span></u><span> in our offices in Lisbon, on a hybrid working schedule.</span></span></span></span></p> <p> </p> <p> </p> <p><span><span><span><b><em><span>We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.</span></em></b></span></span></span></p>