Supervisor, Claims Operations

POSITION SUMMARY

The Claims Operations Supervisor will be responsible for various facets of the Clerical, Prompt Pay and Disability departments, including inventory management of responsible departments.  Provide guidance and direction to team members, as well as implement workflows, as needed.  Primary contact for handling and prioritizing any questions and issues from other departments and is responsible for staff management including training, development, coaching, quarterly and annual reviews.

ESSENTIAL FUNCTIONS

• Lead employees to meet department expectations for productivity, quality, and goal accomplishment.
• Work closely with Manager to provide staff continued training and coaching initiatives.
• Conduct one on one coaching and development sessions with team, collaborate with Manager on any areas of development.
• Efficient and effective inventory management.
• Identify ways to streamline and improve efficiency of workflows to ensure quality standards are not compromised and best practices are utilized.
• Work with department Manager, Recruiter and Human Resources to interview, select & hire an appropriate number of employees.
• Maintain employee work schedules including assignments and training.
• Monitor all reports within department to ensure work is being handled timely and accurately.
• Conduct weekly meetings with assigned team members to ensure tasks and projects are completed on time.
• Ensure continuing efforts are made to cross train team members.
• Work with department manager to identify and handle issues proactively.
• Supporting other projects or tasks as assigned by management.
• Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
• Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
• Actively engage, coach, counsel and provide timely, and constructive performance feedback.
• Performs other related duties as assigned.

EDUCATION

• Bachelor’s degree of equivalent work experience required.

EXPERIENCE AND SKILLS

• Minimum of 1-2 years in a leadership/ supervisory role.  Minimum of 3 years of group health insurance, benefits experience, and administrative skill required. 
• Intermediate level work experience with Microsoft Office Suite software applications. 
• The ability to easily learn other software and systems. 
• Be able write professional business correspondence and procedures.

POSITION COMPETENCIES  

• Accountability
• Communication
• Action Oriented
• Timely Decision Making
• Building Relationships/Shaping Culture
• Customer Focus

PHYSICAL DEMANDS

This is a standard desk role – long periods of sitting and working on a computer are required.

WORK ENVIRONMENT

Remote

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