Director - Software Engineering - Observability & Monitoring

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Build the next generation of how Salesforce understands and operates its massive-scale infrastructure, ensuring the trust and availability of our customers. As the Director of the Software Engineering Monitoring team, you will deliver new and innovative capabilities for the systems that collects over 3.2 million data points per minute across our global infrastructure.

You will lead the software team responsible for innovating and maintaining the massive-scale, distributed systems that monitor Salesforce’s infrastructure. Your mission is to own the strategy that transforms this vast operational data into an intelligent, actionable asset that empowers our internal customers and infrastructure teams. You will achieve this by enabling agentic capabilities across massive datasets, delivering advanced health-signaling APIs to drive safe automation, and creating a unified source of truth for infrastructure health.
 

Responsibilities:

• Strategic Vision & Roadmap: Define and own the multi-year technical vision and strategy for the organization. Translate complex business and customer requirements into an actionable roadmap, ensuring alignment with the broader infrastructure transformation goals.

• Team Leadership & Empowerment: Build and lead a high-performing, empowered organization. Hire, retain, and develop top engineering talent , fostering a culture of innovation , psychological safety , and high performance where seasoned engineers are motivated to deliver their best work.

• Customer Partnership: Establish strong relationships and partner with peers across Infrastructure and Product Engineering to deeply understand their needs. Ensure the telemetry, tools, and automation your team delivers enable service owners to meet and surpass their availability and security targets.

• Innovation and Scale: Drive the architectural direction for building reliable, self-healing services on unreliable hardware. Champion the adoption of AI, Agents, and modern automation practices to solve challenges of scale, reduce toil, and enhance productivity across the organization

• Execution & Delivery: Oversee the predictable delivery of a complex portfolio of services at a massive scale. Masterfully balance live-site management, new feature delivery, and the retirement of technical debt to maximize business value and maintain trust.

Required Skills:

• 10+ years of software development experience, with 5+ years in team management.

• Experience building services on public cloud platforms like GCP, AWS, or Azure.

• Proficiency in Java or similar languages.

• Knowledge of software engineering best practices, including coding standards, code reviews, SCM, CI, build processes, testing, and operations.

• Expertise in managing the full lifecycle of distributed systems at scale, including design, development, debugging, and operation.

• Experience with short release cycles, the full software lifecycle, and working on products released for public consumption.

• Expertise in data processing techniques.

• Experience with building and operating observability platforms.

• Experience leading infrastructure strategy and delivery in a hybrid environment with both first-party datacenters and public cloud technologies (especially GCP and AWS).

• Proven experience developing long-term engineering roadmaps and translating a strategic vision into actionable plans.

• A track record of leading teams to adopt Continuous Integration and Delivery (CI/CD) models.

Desired Skills:

• A passion for l