Rental Sales & Customer Solutions Representative

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary:
In this role, you will lead the coordination, execution, and continuous improvement of Rental & Used (R&U) programs across the Americas. This role owns Differentiated Dealer Capabilities (DDC) execution, strengthens dealer performance, and serves as a trusted advisor to field teams and dealers to accelerate growth and operational discipline.

What You Will Do:

• Lead DDC for Rental & Used capabilities across the Americas (US, Canada, Latin America), ensuring consistent execution across field teams and dealers

• Conduct reviews with field teams and/or dealers to identify risks and unlock growth opportunities

• Develop & support rollout of new programs and strategic initiatives

• Identify and scale dealer practices that improve sales effectiveness, customer satisfaction, and dealer capability to address customer pain points and drive consistent customer experience

• Lead and support training initiatives that build dealer capabilities aligned to DDC priorities

• Ensure training content is practical, scalable, and relevant to dealer needs

• Reinforce consistent adoption of tools, processes, and commercial discipline

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Have:

• Experience in the rental or used equipment industry, with a strong understanding of market dynamics and customer needs.

• Proven ability to execute sales strategies that drive growth, profitability, and customer engagement.

• Background in construction equipment, dealership operations, or related heavy equipment environments.

• Demonstrated success in strong customer service orientation with the ability to build lasting relationships and deliver a positive customer experience.

• Prefer a minimum of 3 years' rental sales experience.

Additional Information:

• Position location is Peoria, IL, Cary, NC, or Irving, TX

• Relocation assistance is available.

• Visa sponsorship is NOT available with this position.

• This position requires the candidate to work onsite when not traveling.

• This position will require up to 25% travel.

 

 

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits