Asset Readiness and Warranty Director

EquipmentShare is Hiring an Asset Readiness and Warranty Director

EquipmentShare is searching for an Asset Readiness and Warranty Director for our corporate office in Columbia, MO, to support our team as the department continues to grow. This position can sit remote in the US.

The Asset Readiness and Warranty Director will be a continuation of the relationship between the OEMs and ES after the Machines are acquired. The Director will ensure that we have all the necessary documents, manual, Continued Service Bulletins and warranty management, from the quality aspect to the capital recovery of services and parts used during the warranty period.

Primary Responsibilities

• Create easy ways to access the information for warranty from a branch perspective
• Maximize recovery of warranty claims and increase the claims related to services and parts during the warranty period
• Improve the relations with the Branches to inform the profit impact of warranty and parts not returned
• Collaborate with OEMs in regards to service bulletins, recalls and execution in the field, as well as maximizing any expense incurred.
• Maintain a library easy accessible to the users
• Work in close collaboration with the other Service areas to maximize the support to the operations and make the processes more seamless.
• Provides strategic leadership and technical, operational, financial, and managerial leadership for successful business management.
• Treat warranty as a business and ensure the accountability of the OEMs on quality control;
• Trigger initiatives to increase collaboration with Operations and improve service performance
• Oversees the selection and training of qualified program staff, assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations. Ensure commercial terms are understood by the team. 
• Create reports and dashboards with claim history, OEMS, etc and create actions with the Fleet department and Service. 
• Understand coverage scope and limitations by manufacturer and compare to peers.
• Create clear KPIs for all the team

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 

• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

• Thorough understanding of the company’s products and services, as well as relevant warranty-related internal and external regulations and policies. Warranty Managers who have strong technical knowledge are able to assess warranty claims accurately, identify issues, and provide solutions.Experience managing, designing, implementing, and evaluating projects
• Strong analytical skills to analyze, interpret, and assess all different situations encompassing the asset delivery and warranty terms and determine their eligibility and accuracy and make informed decisions based on findings. 
• Analytical skills help them identify areas of improvement, implement new strategies, and effectively manage costs.
• Outstanding Leadership and communication skills to liaise and interact effectively with OEMs, other departments, stakeholders, and other parties. Communication is valuable for collaborating with internal departments and building professional relationships.
• Attention to detail is a vital skill because it helps to ensure the completeness and accuracy of intricate claims, policies, and other documentation. The keen eye for detail enables to maintain precise records, spot discrepancies, and challenging claims, and ensure compliance with policies and guidelines.

Skills & Qualifications