Manager of Applications

Engineering a world of possibilities

The Manager of Applications at Mines advances a responsive, customer-centric delivery agenda by leading the Applications team in providing the high-quality IT services required to support Mines' mission and delight end-users.    

The Manager of Applications is one of two managers on the Applications Services team; one focuses on academic applications and the other on business applications. Our current opening is for academic applications. This position will lead the team dedicated to the implementation, enhancement, and administration (e.g., interface development/support, application administration, application single sign-on/multi-factor authentication, security administration) for mission-critical academic applications.

The ideal candidate for this role has excellent team and people management skills. We need a strong leader with solid technical skills as this position will lead a team of 6-8 professionals in reaching lofty goals in the modernization of Mines systems. We're moving to the cloud, recently brought on a new data warehouse, just transitioned to Workday and Okta, and have more on the horizon as we continue to build out top-flight solutions within the department. This position requires IT savvy but equally important are interpersonal, negotiating, and consensus-building skills and the ability to work effectively in a diverse environment that values independent thought. 

IT at Mines values collaboration, teamwork, seamless access, and work-life balance. They deliver value to the Mines community by aligning the work they do with the institution's strategic goals and they are committed to customer service and protecting Mines by incorporating best-in-class security in their work. For more about the team and the exciting work of this integral department, visit: https://it.mines.edu/.

This is a hybrid position. The Manager of Applications must be able to commute to campus in Golden, Colorado at least twice per week.

PRIMARY RESPONSIBILITIES

Direct, coordinate, and manage applications and technical activities, to ensure the security, integrity, availability, and privacy of Mines academic application resources. Coordinate with vendors and other IT teams to ensure high availability of all academic applications.  These applications must be available 24x7 (or as needed) with little or no downtime. Examples of work might include:

• Identify errors in applications; working with campus departments, vendors and other IT teams to resolve them in a speedy manner.
• Facilitate implementation of application patches and upgrades.
• Lead escalations with vendors and ensure vendor Service Level Agreements (SLAs) are met.
• Work with academic departments in the identification and implementation of fixes/enhancements to existing data integrations or the development of new data integrations.
• Apply, audit, and enforce internal and external security policies and procedures as appropriate.

Team Management and Supervision

• Manage a team of application administrators and integrations developers, including prioritizing and assigning work to support the university’s Student Information System (Ellucian Banner SaaS Student), Canvas LMS, Slate Student CRM, Kaltura Video Content Management, and all other integrated systems.  
• Lead, mentor, and coach the team, and identify and enact practices that allow the team to continue to grow the IT vision, mission, and purpose of delivering consistent and impactful services to Mines.  
• Plan, prioritize, assign, analyze and monitor service ticket resolution, maintain appropriate resource assignments, and review progress to ensure the quality and quantity of work meets standards, deadlines for deliverables, and program goals and objectives.
• Identify training and developmental needs and provide training to develop skills.
• Recruit, retain, and develop top talent focused on delivering high-quality products, services, and solutions. 
• Actively participate in team meetings with the Senior Director of Application Services and as part of the IT Extended Leadership Team (ITLT+).

New Product Implementation

• Direct, coordinate, and manage team activities in the implementation of new campus applications to meet Mines' changing needs.
• Direct, coordinate, or deliver, as appropriate, new, or advanced services according to established policies, procedures, and plans, and assist in planning for continuing services.

Outreach and Communications

• Communicate frequently with the various teams and stakeholders engaged in supporting our enterprise applications including database administration, business intelligence and data management, application solutions development & integration, and business systems functional support.  Communications