Manager, Quality Improvement - Behavioral Mental Health and Quality: Hybrid schedule

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Lead a team focusing on the execution of Children’s Healthcare of Atlanta's quality and service vision and strategies. Partner with Center and system leaders in providing data and analytics, evaluation and monitoring for safe, timely, effective, efficient, and patient-centered care. Manage a portfolio of quality projects and work collaboratively with clinical leaders and front-line staff for the purpose of improving clinical care and service processes and monitoring. Consult with campus and service line quality and service teams and committees to facilitate the identification of opportunities, improvement planning, and determination of appropriate measures of success.

Experience

• 2 years of experience in a supervisory or management capacity
• 5 years of experience in evaluation and analysis of healthcare data
• 5 years of experience in quality measurement and improvement methodologies

Preferred Qualifications

• Master's degree in Healthcare, Business, Engineering, or related field
• Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
• Certification in facilitation, process improvement, project management, or related field

Education

• Bachelor's degree in Business, Engineering, Nursing or related field

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Demonstrated ability to manage multiple and competing priorities through time management and relationship management
• Advanced spreadsheet and database skills
• Ability to synthesize qualitative and quantitative data to present to executive audiences
• Collaborative team player with exceptional analytical and interpersonal skills
• Ability to manage and deliver multiple deliverables across projects and deadlines
• Ability to work through ambiguous situations and to proactively take action without instruction
• Comfortable working in a high volume, fast-paced, rapidly changing, results-oriented work environment
• Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational lines

Job Responsibilities

Team Management

• Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Coordinate and manage workflow to ensure optimal delivery of services, delegating activities as necessary.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.
• Communicate and inform team of decisions, changes, and other relevant information in a timely manner.

Data Analysis and Reporting

• Oversee and ensure accuracy of the data, inputs, and outputs for the Center’s reporting and monitoring requirements including, but not limited to system, program, donor, and operational levels.
• Partner with executives and leaders provide insights from data analytics and socialize/optimize forecasting models.
• Deliver predictive multi-year forecast models by organization or by needed skills/capabilities.
• Develop meaningful performance measures and reporting mechanisms to facilitate effective decision support.
• Provide timely and transparent intelligence that supports the business in making informed decisions.
• Prepare recommendations and present them to senior management.

Quality

• Work with quality and system leadership to develop and execute the system and Center quality strategy.
• Develop quality measures and processes to ensure data accurac