Retreat Director

Benefits:

• Bonus based on performance
• Employee discounts
• Training & development

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time.  Welcoming newly licensed and seasoned therapists!
 Benefits/Perks

• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund 
• Paid Training 
• Digital Work Environment
• Employee Discounts
• Competitive pay with tips, commission, and bonus opportunities!

Schedule / Expected Work Hours:

• Must be able to work varied hours to include weekends, evenings, holidays, etc.

Job Summary
Massage Heights is seeking Spa Retreat Director, you will serve as the second-in-command, responsible for achieving Retreat goals and maintaining operational standards who reports directly to the franchise owner. This role involves implementing strategies to increase membership, supervising staff, Google reviews and developing marketing initiatives. You will also play a key role in recruiting and building a high-performing team that aligns with Massage Heights Decatur mission and values.

ResponsibilitiesKey Responsibilities:

• Execution of Company Goals – Implement strategic initiatives that align with growth and service excellence.
• Membership Growth & Retention – Increase conversions by 30%, boost retention, and maintain a booked-solid schedule.
• Staff Recruitment & Leadership – Recruit, onboard, and mentor a talented team of therapists and retreat associates. 
• Team Supervision & Development – Lead and inspire staff, ensuring high morale, productivity, and commitment to company goals.
• Sales & Marketing Implementation – Develop marketing campaigns, social media strategies, and local business partnerships.
• Business Outreach & Community Engagement – Build relationships, fitness and wellness professionals to expand network.
• Customer Experience & Satisfaction – Ensure every guest and member receives a personalized, elevated experience.
• Google Reviews & Brand Reputation – Encourage and manage 10 daily online reviews, ensuring a positive digital presence.
• Day-to-Day Operations Management – Oversee retreat operations, scheduling, inventory, and daily Membership signups. 
•  Financial Management: Monitor KPIs analyze key metrics, and provide insights to the owner. 

Who You Are.

✅ A strategic implementor who can execute business goals effectively.
✅ A motivated leader growth mindset passion for wellness and business growth.
✅ An excellent communicator who can engage with staff, members, and community partners.
✅ A sales-driven professional who thrives on growing memberships and driving revenue.
✅ A marketing-minded individual in social media, promotions, and business outreach.
✅ Talented recruiter who knows how to attract and retain top industry professionals.
✅ Problem-solver and organizer Able to build and sustain a positive employee culture
✅ A people person regularly report on sales performance, set goals, membership growth, and key metrics to team members
Qualifications
Minimum 2 years of membership-based service or retail management experienceExperience in conflict resolution and training, coaching sales team to meet and exceed membership and sales targetsDeveloping and executing marketing strategies to increase memberships and sales for our massage services.Lead membership drives, promotions, and marketing campaigns to attract new clients
Company Overview
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners.  Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values