Senior Key Account Manager

Our promise:

• We support your career growth through continuous learning, coaching, and mentorship programs;

• We promise you a feedback-driven culture that inspires healthy communication;

• A friendly, professional, and supportive team is waiting for his new teammate;

• A bunch of people with common hobbies and interests (sailing, football, running marathons, tennis, music, etc) is ready to welcome you;

• A community driven by courage and creativity (we have our own beer and our own band that sings about us) is challenging you to have serious fun with us;

• We designed benefits that give you the power to create balance in life, on and off work.

As a Senior Key Account Manager, you will:

Develop business potential in existing accounts:

• Develop a plan based on account management pillars: maintain the relationship, understand the challenges, and take actions needed to generate new opportunities;

• Take action based on account type, for example, grow the business by doing upsell and cross-sell for medium, large, and very large accounts;

• Collaborate with internal teams to address client needs;

• Achieve business continuity through service renewals;

• Conduct business reviews, steering committees, retrospective meetings, and feedback sessions.

Discover new business opportunities:

• Research potential clients' industry and understand corresponding business models;

• Understand potential clients’ organizational culture and identify relevant decision-makers;

• Be aware of the potential client's main business challenges and assess its current situation in the market;

• Proactively reach out to potential clients and leverage your network;

• Manage both internal and external stakeholders, providing relevant and timely information;

• Achieve assigned objectives and expectations, adapt to complex situations, and take the necessary steps to identify needs and minimize risks;

• Qualify the leads found through your personal network, lead generation campaigns, or other methods. Use MEDDICC to decide if a lead is a potential new client;

• Segregate the leads and group them by relevant categories (such as industry, size, urgency) to personalize your sales approach;

• Convert leads until the final stage (disqualified, qualified) and turn the qualified leads into opportunities.
  

Take responsibility for internal operations:

• Collaborate with internal teams (sales, pre-sales, delivery, marketing, legal, finance) to deliver optimal value to the clients;

• Report the progress on opportunities in company tools such as Zoho CRM and Mirro, and communicate the impact to the business line directors;

• Ensure project invoicing when acquiring a new client by providing the necessary information to the finance team.

What about you?

• Business Development, networking, and key account management skills;

• Highly developed interpersonal, communication, and influencing skills: networking, representational, and negotiation skills;

• Good understanding of customer behaviors and able to manage objections, proficient at guiding them through the sales process

• Thorough understanding of the IT Romanian Market;

• At least 5 years of experience in a company similar to Zitec;

• Experience with CRM Tools;

• Advanced level of written and verbal English communication skills.

If you feel this role is for you, let us get to know you better! There are 2 steps left:

• A get-to-know-you HR Discussion with your recruiter;

• A discussion with our Sales Director and our Customer Success Team Lead;

• A practical assessment;

• A final tale with our Chief Growth Officer.

Our recruitment process is designed to foster diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.