Vice President, Client Service

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Job Details

Vice President, Client Service (Media)

Locations: (Hybrid) Chicago, IL, New York, NY

Role Summary:

We are seeking a visionary and results-driven VP to lead client engagement, strategic program delivery, and cross-functional coordination for Google. This role is critical to ensuring business growth, the seamless execution of large-scale programs, enterprise initiatives, and operational excellence across a complex portfolio of programs.

Key Responsibilities:

Strategic Leadership & Engagement

• Conduct senior-level client engagements, including 1:1 meetings and strategic discussions

• Lead and mentor internal teams to elevate client service standards

• Identify and pursue business development opportunities, providing thought leadership and crafting proposals

• Develop and present thought leadership pieces to internal and external audiences

• Establish and manage global internal communication rhythms, including method and frequency

• Act as senior sponsor for key client and internal initiatives

Program Oversight & Delivery Excellence

• Lead client servicing and oversee strategic product development, including bespoke AI and API deployments

• Ensure successful execution of subscription and maintenance programs aligned with long-term business goals

Operational Governance & Financial Management

• Manage opportunity pipelines, financial forecasting, and budget oversight

• Coordinate financial planning across programs and cross-functional teams

Culture & Organizational Development

• Champion internal engagement and foster a strong team culture

• Promote transparency, collaboration, and continuous improvement across global teams

Essential Knowledge and Experience

• Minimum of 12 years of progressive leadership experience in client servicing and program delivery

• Proven track record in managing complex, multi-region programs and cross-functional teams

• Familiarity with AI applications in research, API delivery, and related contracting and scoping (in partnership with specialist functions)

• Demonstrated experience in developing and presenting thought leadership content

Essential Skills & Capabilities

• Senior-level communication and relationship management skills

• Strategic thinking with the ability to translate vision into actionable programs

• Strong organizational and planning capabilities across multiple concurrent initiatives

• Ability to lead through influence and foster collaboration across diverse teams

• Proficiency in budget oversight, technical coordination, and operational governance

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest pr