Senior User Experience Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Experience Researcher based in United States.

This role offers the opportunity to shape how millions of users experience a two-sided digital marketplace that connects homeowners with trusted service professionals. You will work at the intersection of product, design, and strategy, helping define both near-term improvements and long-term experience vision. The environment is highly collaborative and fast-evolving, with strong emphasis on experimentation, learning, and customer understanding. You will operate across both discovery and evaluative research, influencing early product direction while also measuring the impact of shipped experiences. The role combines deep qualitative exploration with structured measurement programs that track user sentiment and behavior over time. Reporting into senior research leadership, you will have direct visibility into strategic decisions and product direction. This is a high-impact role for someone who thrives in ambiguity and enjoys turning complex human behaviors into clear, actionable insights.