Senior Benefits Counselor; 4209-211-A

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
STATEMENT OF THE JOB:
Under the direction of the Clinical Director, the Senior Benefits Counselor has responsibility for ensuring proper benefits/entitlements for the residents and assisting programs in the IHW portfolio. This requires functioning as the liaison with the Social Security Administration and the New York City Human Resources Administration. The Senior Benefits Counselor IHW be required to maintain a professional and ethical disposition at all times. The Sr. Benefits Counselor IHWs, safety and approved care of all residents by implementing best practices
* • Provide coverage to additional sites in the IHW portfolio covering complex cases and help procure entitlements and benefits
• Review the work of Benefits Counselors to ensure that all work is thorough and complete
• Aid all programs in all sites when needed and can be dispatched to different sites to assist with entitlement issues.
• Provide in-service training to Benefits Counselors and staff on benefits and entitlements.
• Aid tenants with procuring and maintaining benefits and entitlements and issues related to entitlements and increase participation in all benefits and entitlements programs.
• Aid tenants with procuring and maintaining benefits and entitlements, issues regarding social determinants of health and quality of life issues.
• Aid tenants in reviewing correspondences from entitlements offices and filling out all applications as needed.
• Accompany clients to Medicaid, Social Security and Public Assistance offices in order to procure benefits.
• Generate reports to the central office.
• Actively participate in weekly supervision, case conferences, staff and clinical meetings and staff meetings
• Meet with residents to discuss benefit issues and money management plans
• Maintain accurate recordings in case files
• Utilize electronic case record databases as well as RFMS and other databases as required
• Reporting to Behavioral Health Services Administration and/or Agency Administration issues that may have a negative impact on the reputation of the Agency, client and/or staff welfare or any corporate compliance issue
• Provide holiday coverage to accommodate the needs of the program when required.
• Prepare contact notes, incident reports and other documentation as needed
• Collaborate with program management in the identification of new referral sources and developing marketing strategies.
• Participate in screening process for new residents when required.
• Act as resource for Clinical Director and Administrative Office.
• Assist with crisis intervention as needed.
• Performs other related duties as requested or assigned
QUALIFICATIONS:
• Bachelor’s Degree required in Social Services
• 3-years’ experience coordinating entitlements
• Mathematical aptitude is required
• Time management, organizational, and computer skills.
• Ability to evaluate and intervene in crisis situations.
• Excellent oral and written communication skills.
• Comfortable with public speaking, lobbying and advocacy.
• Flexibility & Creativity.
BENEFITS:
* We offer competitive salary and excellent benefits including:
* Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
* Medical,
* Dental
* Vision
* Retirement Savings with Agency Match
* Transit
* Flexible Spending Account
* Life insurance
* Public Loan Forgiveness Qualified Employer
* Training Series and other additional voluntary benefits.
For more information on our organization, please visit our website at: www.ccbq.org
EOE/AA.