Sr. Operations Manager

BGIS is looking for a Senior Operations Manager to join the team Remote, US.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement

The Senior Operations Manager is responsible for implementation of policies and procedures to ensure quality standards, programs, and key performance indicators and audits are met during operation of critical accounts. The Senior Operations Manager leads others positively exemplifying BGIS values. Responsible for the implementation of policies and procedures to ensure that quality standards, GCET programs, Key Performance Indicators and audits are met during operation of critical accounts.

RESPONSIBILITIES

Team Management

• Establish, communicate, and meet performance standards.
• Ensure staffing requirements on target and interview, onboard, and train new team members.
•  Review and document individual performance.
• Maintain ongoing facility training and certification programs.
• Support individual professional development and career planning.
• Provide requirements for managers per particular site and participate in selection and hiring of key team members.
• Accept responsibility for assigned program managers, continuous quality improvement and cost management.
• Contribute to the completion of other key initiatives as assigned.

Client Service and Communication

•  Manage and implement the project schedule.
• Establish and gain client and internal team agreement on deliverables and targeted delivery date.
• Provide ongoing updates to internal team and customers regarding project status and progress.
• Define customer project requirements.
• Communicate with other BGIS departments to ensure agreements are successfully managed, opportunities are maximized, and clients are satisfied.
• Collaborate with other teams for cross utilization and implementation of best practices and idea sharing.

Project Development

• Define and deploy quality assurance strategies.
• Monitor daily activities and deliverables and report status of projects.
• Ensure successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing client requirements with the agreed upon strategies of the company.
• Write operating procedures as required for new and existing accounts as qualified.
• Transition new awarded accounts as assigned.
• Sell or up sell current client programs in with consultative approach.
• Meet project deadlines and manage tactical accomplishment of milestones.

Quality Assurance

• Regulate services to prevent business impact and equipment downtime.
• Establish objectives and processes required to maintain optimum performance.
• Monitor, evaluate, and ensure that the check and balance program meets and exceeds deliverables.
• Ensure excellence in delivery against established quality assurance goals and objectives.
• Establish and maintain policy for documentation of all Quality Assurance processes.
• Manager and respond to quality assurance issues with related groups of internal expertise as approved.
• Develop, implement, and manage quality assurance metrics for performance improvement related to client and company contracts.

*Other duties as assigned.

Required Education, Knowledge, and Abilities

• Bachelor’s Degree in Business Management, Facilities Management, Mechanical Engineering or related field of study or equivalent work experience.
•  Twelve years of experience in data center or facility management experience.
• Knowledge of data center operations and system configurations.
• Excellent written and verbal communication skills required.
• Strong team building and training skills.
• Intermediate knowledge of Microsoft Office Suite including Word, Excel, Outlook and Visio.
• Working knowledge of SharePoint preferred.

Physical Demands and Work Environment  

• Provide personal transportation for meetings and job visits away from the office; reimbursed.
• Ability and willingness to travel up to 25%.
• Ability and willingnes