Manager, HR Application Mgmt.-Learning and Talent Marketplace

Job Classification:

Corporate - Human Resources

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

The Human Resources (HR) Programs and Services team is responsible for the operations for Prudential’s global total rewards programs, payroll, tax, accounting, and talent acquisition. It also provides data management, application management and shared services operational support for HR. A unique opportunity exists within the team for a Manager, Application Management to support the technical administration of Prudential’s Learning & Development and Talent Marketplace processes.

Based on a hybrid support model of internal and third-party vendors, this role will work closely with the HR Process Consulting and Global Technology teams to deliver end-to-end solutions that support plan requirements, align with regulations, and provide an excellent user experience. This role will also collaborate with other stakeholders in HR at various levels of the organization.

This role will be a hybrid work arrangement based out of our Newark, NJ location.

What you can expect:

• Within the global HR Support model, this position will serve as the lead for Learning & Development and Talent Marketplace business process application management.  This accountability will include partnership with key stakeholders to support, troubleshoot and implement global solutions across multiple ecosystems related to the business process.
• A fast-paced environment with need for thought ideation and creative solutioning to drive enhancements to the user experience and administration of business processes related to Learning, Development and Talent Marketplace.
• Relentlessly champion continuous process improvement and simplification; identify and implement opportunities that yield operational efficiencies and / or improve member experience.
• Lead and assist with business analysis efforts for multiple projects and implementations.  This includes collecting and documenting business requirements, analyzing impacts and interdependencies of systems/configurations, partnering with technology teams to translate business needs into streamlined system designs, providing quality review of functional specifications, and coordination/execution of user acceptance testing (UAT).
• Provide analytical support to key stakeholder, such as: reports, metrics, ad hoc analyses, and presentations.
• Identifying, implementing, and enforcing key controls within the business process.
• Function as trusted advisor to the Process Consulting team while being an ongoing advocate for the business needs.
• Partner with the internal operations team that manages system integration files, providing business requirements and requisite subject matter expertise.
• Prioritize and reassess the work queue regularly to ensure critical objectives are the primary focus of delivery partners.
• Address / resolve production issues and related recovery efforts.

What you’ll need:

• Experience with configuration and change management within Workday modules for Learning & Development.
• Extensive knowledge and understanding of Learning & Development and Talent Marketplace (Career Hub) business processes.
• Strong business analyst skills and the demonstrated ability to use data insights to drive process improvements, particularly related to systems.
• Critical and creative thinking, with the ability to think broadly and make connections across multiple programs, processes, systems, and domains.
• Relentless focus on operational excellence, process simplification and a positive member experience.
• Positive relationship management mindset that demonstrates collaborative skills working with both internal and external partners.
• Excellent oral and written communication skills, with the ability to effectively flex style and approach based on the audience (e.g., senior leadership, vendors, technology support, executives, participants)
• Risk management and control mentality.
• Ability to present and clearly explain technical information to non-technical audiences.
• Validated ability to develop innovative solutions to problem situations, particularly in an autonomous setting.

I’d be a plus if you had:

• Experience with large, complex organization process management.
• Experience in technology or HR Operations.
• Experience working in an agile model.
• Experience wi