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CSR - Customer Service Representative
Thrive Pet HealthcareUnited Statesfull_timeVerifiedPosted 3 Oct 2024
About the role
Alpine Animal HospitalJob Description: CSR
Client Service Representative
Position Overview
The purpose of this position is to provide outstanding client service. The Client Service
Representative (CSR)
Our Client Service Representatives (CSRs) are the heartbeat of our hospital! From
answering phones and emails to scheduling appointments and greeting clients, you’ll be
the go-to person ensuring smooth operations. You’ll also differentiate between routine
visits, urgent care, and emergencies, all while managing payments and maintaining
essential communication between clients and the veterinary team.
CSRs thrive in a fast-paced, client-focused environment, handling multiple tasks with
ease, professionalism, and a smile. You’ll be the friendly face clients first see and the
reassuring voice they rely on. Your calm, compassionate demeanor, even in emergencies,
leaves a lasting positive impression, making this role absolutely critical to our success.
Be prepared for the occasional messy situation—think loud noises, strong odors, and
possibly a scratch or two—but your love for animals and people will make it all worthwhile.
Reporting to the Lead CSR and Practice Manager, you’ll keep our operations running
smoothly with clear communication, empathy, and professionalism.
Primary Responsibilities
Telephone and Email Communications
Answers incoming telephone calls on a multi-line system, utilizing proper phone etiquette,
takes and routes messages for Veterinary Team, logs appropriate information in Client/
Patient Records. Follows established hospital guidelines for communicating with clients
in different situations, such as general inquiries, scheduling appointments, patient
emergencies and prescription refills. Handles basic questions regarding hospital services,
fees, and animal care and treatment in accordance with hospital policies. Appropriately
directs other questions and communication to a veterinarian.
Client Communications
From providing updates on pet health and relaying medical instructions, to discussing
invoices and reviewing client statements, you’ll be the go-to for clear and compassionate
guidance. You'll also manage appointment confirmations, pre-surgical instructions, and
maintain up-to-date client contact information, all while staying informed on the latest
wellness care standards. Your role is to keep clients informed and reassured!
Hospitality
As a CSR, you’ll be the friendly face welcoming clients and their pets to the practice. From
greeting them with a smile to offering coffee and ensuring they’re comfortable in the
waiting area, you set the tone for a positive experience.
You’ll monitor the appointment schedule, keep clients informed about wait times, and
personalize interactions by using both the client’s and pet’s names. Plus, you’ll distribute
new-client paperwork and gifts to make each visit feel extra special. Your hospitality
ensures that every client feels at ease from the moment they walk in!
Appointment Scheduling
You’ll monitor the appointment schedule, keep clients informed about wait times, and
personalize interactions by using both the client’s and pet’s names. Plus, you’ll distribute
new-client paperwork and facilitate their experience to make each visit feel extra special.
Your hospitality ensures that every client feels at ease from
Client Service Representative
Position Overview
The purpose of this position is to provide outstanding client service. The Client Service
Representative (CSR)
Our Client Service Representatives (CSRs) are the heartbeat of our hospital! From
answering phones and emails to scheduling appointments and greeting clients, you’ll be
the go-to person ensuring smooth operations. You’ll also differentiate between routine
visits, urgent care, and emergencies, all while managing payments and maintaining
essential communication between clients and the veterinary team.
CSRs thrive in a fast-paced, client-focused environment, handling multiple tasks with
ease, professionalism, and a smile. You’ll be the friendly face clients first see and the
reassuring voice they rely on. Your calm, compassionate demeanor, even in emergencies,
leaves a lasting positive impression, making this role absolutely critical to our success.
Be prepared for the occasional messy situation—think loud noises, strong odors, and
possibly a scratch or two—but your love for animals and people will make it all worthwhile.
Reporting to the Lead CSR and Practice Manager, you’ll keep our operations running
smoothly with clear communication, empathy, and professionalism.
Primary Responsibilities
Telephone and Email Communications
Answers incoming telephone calls on a multi-line system, utilizing proper phone etiquette,
takes and routes messages for Veterinary Team, logs appropriate information in Client/
Patient Records. Follows established hospital guidelines for communicating with clients
in different situations, such as general inquiries, scheduling appointments, patient
emergencies and prescription refills. Handles basic questions regarding hospital services,
fees, and animal care and treatment in accordance with hospital policies. Appropriately
directs other questions and communication to a veterinarian.
Client Communications
From providing updates on pet health and relaying medical instructions, to discussing
invoices and reviewing client statements, you’ll be the go-to for clear and compassionate
guidance. You'll also manage appointment confirmations, pre-surgical instructions, and
maintain up-to-date client contact information, all while staying informed on the latest
wellness care standards. Your role is to keep clients informed and reassured!
Hospitality
As a CSR, you’ll be the friendly face welcoming clients and their pets to the practice. From
greeting them with a smile to offering coffee and ensuring they’re comfortable in the
waiting area, you set the tone for a positive experience.
You’ll monitor the appointment schedule, keep clients informed about wait times, and
personalize interactions by using both the client’s and pet’s names. Plus, you’ll distribute
new-client paperwork and gifts to make each visit feel extra special. Your hospitality
ensures that every client feels at ease from the moment they walk in!
Appointment Scheduling
You’ll monitor the appointment schedule, keep clients informed about wait times, and
personalize interactions by using both the client’s and pet’s names. Plus, you’ll distribute
new-client paperwork and facilitate their experience to make each visit feel extra special.
Your hospitality ensures that every client feels at ease from
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