Senior Analyst - Customer Interface (Strategic Projects)

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Analyst - Customer Interface (Strategic Projects) will ensure effective project execution by maintaining timelines, updating overviews, and producing regular status reports. This role includes coordinating meetings, managing documentation, and overseeing back office logistics, allowing leadership to concentrate on strategic priorities. Additionally, the Analyst will perform targeted market and tools research to support process improvements and enable data informed decision making across new business ventures and initiatives.
Responsibilities
• Project Management & Administration
◦ Assist in the maintenance and the update of project trackers and Gantt charts, ensuring timelines, milestones, and deliverables are current
◦ Monitor task completion across cross functional teams; flag delays and coordinate follow up actions
◦ Schedule and organize project status meetings: prepare agendas, distribute invitations, and circulate concise meeting minutes
◦ Manage back office logistics—file/document filing, version control, and central archive upkeep for project history
◦ Team & Tools Research
◦ Investigate and evaluate project management platforms, collaboration tools, and productivity apps; prepare feature comparison matrices
◦ Research best practices and emerging methodologies in PMO and project operations; summarize recommendations for process improvements
◦ Maintain am archive of templates, guidelines, and “how to” reference materials for the strategic projects team
◦ Management Reporting
◦ Assist and support in the creation and distribution of routine project update reports (weekly/monthly), summarizing progress, risks, and next steps
◦ Create and refresh executive/management reports with new information, key performance indicators and status updates/risks
◦ Assist in building standardized slide decks and one pagers that communicate project health to senior leadership
◦ Operational Support & Coordination
◦ Serve as a point of contact for routine information requests from internal stakeholders to distribute to management
◦ Collect and consolidate data inputs (from various project sources, when required) into standardized templates
◦ Track action items and decisions from steering committee meetings; ensure timely completion and follow through
◦ Cross Functional Liaison
◦ Coordinate with Finance, Procurement, IT, Legal, and other teams to collect required documentation and clarify project requirements
◦ Facilitate meeting and discussion logistics: room bookings, video conference setup, materials distribution, and post session notes
◦ Assist in the update and progression of the centralized issues log; escalate critical blockers to project leads and track resolution
• Market & Competitor Research
◦ Conduct market research reviews and gather publicly available information on industry trends, potential partners, and competitive offerings, when required
◦ Organize research findings into summary tables and simple slide summaries for strategic discussions
◦ Update vendor and partnership tracking spreadsheets with key data points, when required for basis of various projects (contacts, proposal dates, status)
◦ Ad Hoc Support & Continuous Improvement
◦ Respond to urgent ad hoc data or document requests, delivering clear, timely outputs
◦ Identify opportunities to streamline administrative processes and propose simple template or workflow enhancements
◦ Assist in periodic process reviews, gathering feedback and updating standard operating procedures
◦ Other duties as assigned
Compensation Range
$58,000- $63,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at Hyundai GLOVIS America Inc.
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, H