Technical Support Engineer

Company Description

MUST be authorized to work in the United States for any employer.

MUST be available to start working within 3 weeks of the offer acceptance date.

SEGULA TECHNOLOGIES is hiring a Technical Support Engineer to join our growing team in Greensboro, NC.

We offer a competitive salary and benefits plan, and great opportunities for career growth!

With a global presence in 28 countries and with 140 offices worldwide, SEGULA GROUP fosters a close relationship with its customers thanks to the expertise of its 11,000 employees.

SEGULA TECHNOLOGIES is an Engineering and Design Services company with a proven ability to boost innovation and competitiveness within the major industrial sectors, including Automotive, Aerospace & Defense, Energy, Rail, Naval, Pharmaceutical, and Oil and Gas.

Job Description

• Technical Support Engineer work focuses on providing specialized technical assistance to dealers and stakeholders to facilitate resolution to complex product technical concerns and workshop tools.
• Provide technical support and technical problem solving on issues reported by the market.
• Visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness.
• Utilize data acquisition and analysis tools.

Qualifications

• Requires 8 years or more relevant experience.

• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
• Expert level knowledge necessary in the design and development of truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.

Additional Information

All your information will be kept confidential according to EEO guidelines.