Patient Access Rep, Dermatology - Main Campus

A Brief Overview
The Patient Access Representative serves as the first point of contact for all patients and their families. This
highly visible role supports and interacts with patients, families, and health care providers. They work directly
with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They
help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient
service. They support the rest of the medical care team, helping to streamline patient processing to improve
patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct
effect on both the revenue cycle and the patient experience.
What You Will Do
• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure
accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
Additional Responsibilities
• Functions as an integrated team member and works collaboratively with other staff and providers across
the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during
orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for
our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to
address appropriate use of PHI in the workplace.

Education Qualifications
• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)
Experience Qualifications
• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)
Skills and Abilities
• Exceptional communication skills with both patients and medical care providers to relay necessary
information (Required proficiency)
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