Manager, Operations

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

 

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

 

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

 

Job Overview

Summary/Objective

Reporting to the NCS Americas General Manager, the Operations Manager is responsible for overseeing and managing all aspects of the Aftermarket Services (AMS) Customer Center. The position leads a team, manages workload and resource allocations, and implements strategies to optimize efficiency and effectiveness while ensuring quality, safety and all compliance requirements are met. The role is accountable for continuously increasing Customer Center revenue and profitability, ensuring customer satisfaction and meeting or exceeding customer expectations with deliverables that are on time and within budget.

 

Position location is located at the NCS Customer Center in Irvine, California.

 

Responsibilities

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Overall

• Perform role and responsibilities of site leader, developing and executing a strategy and plan for substantial year-over-year profitable growth in revenue and EBIT.
• Establish and monitor KPIs.
• Ensure delivery of quality product on time while improving existing processes and supporting customer requirements.
• Place keen focus on customer service, finding way to increase customer satisfaction.
• Maximize workshop utilization, efficiency, resource planning, and 5S, monitoring progress toward achievement.
• Ensure that established costs, quality standards, customer satisfaction expectations, and on-time delivery commitments are met.

Accounting & Finance

• Develop and manage annual operations budget, monitor and control expenses to ensure that they remain within budgetary constraints.
• Prepare forecasts and report monthly financial and business status updates, ensuring transparency and accountability.
• Examine financial data and use it to improve profitability.

Operations

• Oversee the delivery of aftermarket services, including repairs, maintenance, and support, ensuring timely and quality service.
• Work with customer service team and project coordinator to manage all incoming customer requests for their schedule needs.
• Develop and implement operational strategies that improve the efficiency, productivity, and profitability of the workshop operations
• Forecast and manage labor hours and needs, providing a 3-month look ahead.
• Review production and operating reports, manage job scheduling and on time delivery.
• Drive maintenance of accurate and sufficient inventory processes and warehouse efficiency.
• Ensure all operations comply with company policies, Federal safety, industry, and regulatory standards and requirements.
• Maintain positive relationships with key stakeholders, including suppliers, customers, and other external and internal partners
• Maintain processes for accurate submittal and maintenance of documentation for workshop activities, such as service records, inspection reports, issues, job documentation,