UX Research Lead

UX Research Lead – Denver, CO

Are you ready to work with an international organization committed to making financial services accessible to people everywhere?  Are you ready to bring your skills & experience to a financial services organization that helps people prosper? Then it’s time to join Western Union as a UX Research Lead.

Western Union powers your pursuit

The UX Researcher leads a team of researchers in discovering actionable user insights that inform product strategy and design decisions. This role is responsible for establishing and scaling research methodologies that uncover user needs, behaviors, and pain points across complex product ecosystems. The UX Research Lead translates research findings into strategic recommendations that drive user-centered product development and business impact. 

Role Responsibilities 

• Develop comprehensive research strategies aligned with product roadmaps and business objectives 

• Establish rigorous research methodologies, tools, governance, and best practices 

• Partner with product, design, and engineering leadership to identify and prioritize research opportunities 

• Oversee multiple research initiatives across qualitative and quantitative methods 

• Translate complex research findings into actionable insights for stakeholders at all levels 

• Advocate for user-centered decision making throughout the organization 

• Build scalable research operations that maximize impact while optimizing resources 

• Measure and communicate the business impact of research activities 

Role Requirements 

• 6+ years of user experience research in a product-focused environment 

• Deep expertise in various research methodologies (usability testing, interviews, surveys, field studies, diary studies, analytics integration) 

• Strong understanding of both qualitative and quantitative research approaches and when to apply each 

• Demonstrated ability to influence product strategy through research insights 

• Experience developing research programs that scale across multiple product areas 

• Excellent communication skills with ability to synthesize complex findings into compelling narratives 

• Strong stakeholder management and cross-functional collaboration skills 

• Background in Human-Computer Interaction, Psychology, Anthropology, or related disciplines 

• Master's degree or PhD in HCI, Cognitive Psychology, Anthropology, or related field preferred 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $127,000-$159,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Flexible Time off   

• Medical, Dental and Life Insurance  

• Tuition Assis