VP, Sales Operations

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

We are looking for a strategic, execution-driven VP of Sales Operations to drive operational excellence across our go-to-market (GTM) teams and support sustainable revenue growth as we continue to scale rapidly year over year. As VP of Sales Operations, you will be a key member of the revenue leadership team, responsible for building and optimizing the systems, processes, and analytics that power our SMB and Enterprise sales motions. You will lead a high-performing RevOps function that supports our enterprise and SMB GTM teams and you will play a critical role in aligning strategy with execution to maximize cost effective growth and referral partner retention.

Responsibilities

• GTM Strategy & Alignment: Partner with CRO and revenue leaders to operationalize GTM strategies across SMB and Enterprise segments, including segmentation, territory planning, quota design, and comp planning and administration.
• Revenue Systems & Tools: Lead the selection, integration, and optimization of sales enablement and CRM tools (e.g., Salesforce, Gong, Outreach, Clari, HubSpot), with a strong emphasis on leveraging AI-powered platforms to improve productivity and forecast accuracy.
• Data & Insights: Own revenue analytics and dashboards to deliver real-time visibility into pipeline health, sales performance, and funnel conversion. Drive data integrity and standardization across systems.
• Process Optimization: Architect and continuously improve scalable processes across the client journey—from referral generation through client success—to reduce friction and drive efficiency.
• Enablement & Effectiveness: Partner with Sales Enablement to ensure GTM teams are equipped with the right content, training, and tools. Champion AI-enabled solutions to enhance team performance.
• Forecasting & Planning: Collaborate with Finance to support accurate revenue forecasting, annual planning, and scenario modeling.
• Team Leadership: Build and lead a high-performing RevOps team. Foster a culture of collaboration, accountability, and continuous improvement.

Requirements

• 10+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, with at least 3 years in a leadership role
• Experience supporting both SMB and Enterprise sales teams, ideally in a high-growth SaaS or digital health environment
• Deep knowledge of sales tech stacks and hands-on experience implementing and optimizing AI-enabled tools (e.g., Gong, Clari, Drift, Salesforce Einstein)
• Strong strategic thinking with the ability to execute and scale repeatable processes
• Proven ability to drive cross-functional alignment and influence senior stakeholders
• Analytical mindset with a track record of using data to drive business decisions
• Excellent communication, leadership, and organizational skills

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional information

The total target base compensation for this role will be between $230,000 and $250,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and othe