Senior Support Manager (Boston HQ)

WinnCompanies is searching for a detail-oriented and customer-focused Senior Support Manager who will be responsible for providing leadership and direction at assigned communities to support various needs including lease-ups, operating challenges, staffing issues and takeover strategies. You will support and provide guidance to the staff as required, while supporting the property as a whole to ensure that the goals and objectives of the property are accomplished.
This position will support the Northeast, Upstate New York, Mid-Atlantic, and Central South regions, but may extend to properties across the country. The ideal candidate will be located in an area where we have existing properties.

Responsibilities

• Support the needs of understaffed/struggling/distressed assets by filling open positions, facilitating rent collections, completing HUD/LIHTC Compliance and recertifications, completing leasing & marketing efforts, providing training as needed to onsite staff, and performing physical inspections.
• Coordinate and support the WinnSTART/STOP processes from beginning through to completion, which includes: assisting with Property Management Software Set Up/Go Live Tasks, coordinating utilities, vendors, contracts, and bank accounts, working with various departments pre-transition to ensure all information is gathered, documented, and acted upon, working with site teams during transition period to establish standards and procedures to ensure success, and assisting with onboarding team members successfully. Support the new WinnSTART assets acclimation to Winn's culture during and after transition.
• Engage in any due diligence plans, on-the-ground physical inspections, and lease file audits. Complete analysis and review findings.
• Coordinate leasing efforts and one-on-one training to assist properties in succeeding in their property goals and to ensure that the properties are presented and marketed in a compelling way, overcoming objections, building relationships, and creating excitement for the community. Collaborate with Regional Marketing Managers and Trainers.

Requirements

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in affordable, multi-family property management, including direct supervision of others.
• Ability to travel 75% of the time, primarily throughout the East Coast, Mid-Atlantic, and Central South regions.
• Facilities experience.
• Proven marketing and leasing experience at market-rate multifamily communities.
• Proficiency in Microsoft Office.
• Impeccable verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re c