Deputy Program Manager

Key Tasks & Responsibilities

• Program Leadership
• Assist the Program Manager in planning, executing, and managing all aspects of program performance across multiple projects and locations.
• Serve as the acting PM in the PM’s absence, with full delegated authority for operations, customer engagement, staffing, and contract compliance.
• Lead daily operations, ensuring efficient coordination across engineering, operations, cybersecurity, service desk, and other workstreams.
• Support preparation of executive-level briefings, technical presentations, and contract deliverables.
• Program & Operations Management
• Organize, direct, and coordinate planning and production of all contract support activities.
• Support development, implementation, and maintenance of:
• Program Management Plans
• Change management processes
• Performance management frameworks
• Weekly and monthly status reports
• Risk and issue management processes
• Monitor project milestones, cost targets, quality standards, and schedule commitments.
• Oversee subcontractor activities to ensure compliance with performance and financial requirements.
• Program & Project Management Deliverables
• Project Management Plan
• Change Management Process documentation
• Performance Management Reports
• In-Process Reviews and Weekly Status Updates
• Progress Reviews with the Government Area Manager
• Project Management Support Artifacts
• Transition Management
• Project Management Support
• Oversight of all personnel and activities required to meet PWS requirements.
• Support PM in quality assurance, cost control, staffing, and overall program execution.
• Technical Oversight
• Provide subject matter expertise across engineering, operations, infrastructure, cybersecurity, and service management domains.
• Contribute to the development of the IT Infrastructure Detailed Design Document and advanced documentation related to:
• Troubleshooting methodologies
• Vulnerability management
• System and network optimization
• Software distribution and reporting
• Infrastructure monitoring
• Support evaluation of new technologies and process improvements to optimize mission outcomes.
• Conduct or assist with cost-benefit analyses, risk analyses, performance evaluations, and total-cost-of-ownership (TCO) assessments.
• Staff Supervision & Workforce Management
• Lead, supervise, and mentor technical and administrative staff across multiple task areas.
• Manage manpower utilization, training, performance assessment, and workforce optimization.
• Support recruiting, onboarding, and retention activities in coordination with corporate HR.
• Provide guidance to technical teams, ensuring alignment with program objectives and contract requirements.
• Customer, Stakeholder & Corporate Coordination
• Maintain regular communication with Government stakeholders, serving as a primary liaison for issue resolution and program coordination.
• Ensure professional, timely, and accurate responses to Government inquiries and tasking.
• Coordinate with internal corporate functions (HR, recruiting, finance, compliance) to support program operations and reporting.
• Contribute to customer satisfaction tracking, complaint resolution, and quality assurance programs.
• Required Skills & Experience
• Demonstrated leadership in DoD or federal agency programs of similar size, scope, and complexity.
• Experience leading large IT teams (40+ personnel) across diverse functional areas.
• Strong background in operations that include user systems, integration, training, and multi-skilled technical environments.
• Experience in quality assurance environments involving customer satisfaction tracking, QC programs, and continuous improvement.
• Demonstrated success presenting to senior Government officials and executive stakeholders.
• Proven abilities in fina