Sr. AVP, Business Solutions

Job Description Summary

Under policy direction of the Senior Vice President / Chief Lending Officer, the AVP Business Solutions leads and directs the Credit Union's Business Division, including originations, underwriting, loan approvals, servicing, portfolio management, compliance, sales, quality assurance, deposit products and services, and account servicing.
• Oversees the development and implementation of strategic and tactical plans that are aligned with the Credit Union's Vision, Mission, Strategies and desired results.
• Accountable for line-of-business strategy inclusive of business development and origination, underwriting, loan approval, loan servicing, portfolio administration, vendor management, and compliance. Ensuring overall soundness of the business loan portfolio, with the ability to identify, develop, and implement long term strategies that will include portfolio mix, growth strategies and market penetration objectives.
• Collaborates closely with executive leadership, marketing, financial planning & analysis, credit risk, information technology, and key partners to define product mix. Balance offerings to small business with an eye to profitability with larger loan offerings.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides strategic vision input into Commercial Lending and Deposit Services Strategy. Thoughtfully executes.

• Plans, organizes, evaluates and manages the work of the Business Solutions Division which includes Business Lending and Business Services & Support; utilizes resources effectively and implements plans, programs and work processes and procedures necessary to achieve designated results; coordinates and integrates functions within the division and across the Credit Union.

• Oversees all phases of loan origination and servicing through and including Sales, Application, Underwriting, Processing, Closing, Collections, Compliance, and Quality Assurance to ensure portfolio soundness.

• Establishes performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities, recognizes performance; addresses performance deficiencies and takes disciplinary action if warranted, in accordance with Credit Union’s policies and procedures.

• Establishes budgets, plans and directs annual and strategic goals for both business lending and deposits, including, but not limited to; business development, innovation, originations, underwriting, loan approvals, loan servicing, and portfolio management.

• Develops and adhere to culture of accountability, utilizing goals, coaching, training, and discipline when necessary to meet or exceed established goals. Develops and mentors staff’s and leadership’s abilities through consistent coaching and feedback loops.

• Recommends policy revisions to executive leadership.

• Oversees the solicitation of business members through referral sources and direct contact to develop new business and retain or further develop existing business member relationships, build and maintain relationships with brokers and members of the community.

• Develops and implements solutions to serve Business Members across their account needs, including payment channels and digital services.

• Oversees research, development and implementation of new business products and services.

• Optimizes activities for peak experience and efficiency.

• Effectively manages relationships with external vendors and consultants, regulatory authorities, internal customers and departments. This may include vendors supporting non-business lending functions. Develops strong relationships with these third parties, develops relationships, and holds vendors accountable for deliverable and service level expectations. This includes third party relationships such as brokers, third party underwriters, and servicers.

• Conducts continual process improvement for areas of responsibility. Finds ways to continually improve the efficiency of department processes to provide the best service to our members.

• Maintains current knowledge of and ensure compliance with regulatory requirements and Credit Union policies and procedures; ensures that uniform operating procedures are developed based on the level of risk for all areas of responsibility.

• Collaborates with executive leadership, marketing, financial planning and analysis, information technology, and other key partners to define model and product mix.

• Promotes the Credit Union by participating in community involvement and special events.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consist