Customer Service Representative

R10076060 Customer Service Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

Airgas is Hiring for a Customer Service Representative in Largo, FL!


Ensure outstanding customer service through fast and accurate
processing of orders and service requests. Taking inbound and making outbound calls.
Coordinating C02 fills and service calls with customers providing estimated time of
arrivals to customers. Coordinating with Service Managers and Area Beverage Managers.
Following the escalation process to ensure customer satisfaction. Handle general
inquiries and some basic troubleshooting. We are responsible for building and
maintaining the business relationship with our customers, Service Managers and Area
Beverage Managers by providing world class customer service to our internal and
external customers. This position will also be responsible for responding to customer
calls and working with Area Beverage Managers and Service Managers to provide
products and services to ANC (Airgas National Carbonation) customers.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

The Customer Service Representative will be responsible for ensuring outstanding customer service through fast and accurate processing of orders and service requests.

Recruiter:  Matt McCain  / matt.mccain@airgas.com /  470-234-2065 CALL/TEXT

• Determine course of action according to customers’ needs
• Work with Service Managers and Area Beverage Managers to provide estimated
• time of arrival for service and C02 fills.
• Follow up with customer and advise on response method and time frame
• Coordinate with A/R on delivery issues due to non-payment
• Liaison between customers and drivers to help business run efficiently
• Troubleshooting calls.
• Answer phones and respond to customer request
• Provide customers with product and service information
• Assist with rush deliveries
• Update and create processes as needed
• Assist with Portal/ Email Orders

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Are you a MATCH?

To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000