PATIENT ACCESS ASSOCIATE/FLOAT - PATIENT ACCESS - FT VARIES (54735)

Job Summary:   Responsible for facilitating patient access for services at Anderson Hospital by accurately and efficiently collecting demographic and insurance information and entering it into the hospital registration system, including coordination of any pre-determined patient financial responsibilities.  As a front-line employee, the Patient Access Float is responsible for providing excellent customer service while also protecting the privacy of the patient’s health information.  The primary function of this position is to ensure there is backup coverage in all areas of Patient Access when existing staff are absent.  To fulfill this responsibility, this position will be required to learn and perform registration responsibilities in all areas of Patient Access which includes learning all of the multiple software applications that are a part of each job responsibility in all registration areas within the hospital and at other offsite locations.  Flexibility in availability is a requirement as some areas of Patient Access function on a 24/7 basis.  Previous registration experience is required as well as previous customer service experience.      

Service and Quality Standards:

Service

Is Customer focused

                Anticipates customer needs

                Adheres to customer service standards

Is Competent, caring and compassionate

                Treats coworkers and customers with dignity and respect

                Demonstrates competent, caring and compassionate behavior

                                to customers and coworkers

People

Is conversation conscious

                Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

                Promotes a harassment free environment

                Inspires the trust of others

Acts in accordance with imaging center policies and code of conduct

Quality

Is excellent in patient care and service

                Demonstrates multidisciplinary cooperation

                Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

                Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

                Supports performance improvement

                Seeks ways to improve systems and services

                Shows commitment to improvement efforts

                Meets mandatory educational requirements

Conducts self with integrity, promotes a culture of compliance, and complies with all laws, rules, regulations, and Anderson Healthcare policies and procedures