Clinical Training & Customer Education Manager

About Us

Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.

Clinical Training & Customer Education Manager

Help Shape the Future of Mental Health Care!

At Neuronetics, we're passionate about advancing mental health treatment through innovative technology and exceptional customer support. As the Clinical Training & Customer Education Manager, you will play a critical role in ensuring clinicians, healthcare providers, and field teams are equipped with the knowledge and confidence to safely and effectively deliver NeuroStar® Advanced Therapy.

In this highly visible role, you'll lead clinical education initiatives, develop engaging training programs, and partner with cross-functional teams to enhance customer success and patient outcomes nationwide.

What You'll Do

• Design, develop, and continuously improve clinical education programs for healthcare providers, technicians, customers, and internal field teams.
• Deliver engaging in-person and virtual training, clinical presentations, hands-on workshops, and certification programs.
• Support customer onboarding and ongoing clinical education to drive confidence, adoption, and best practices in NeuroStar® Therapy.
• Educate clinicians on treatment protocols, patient management, treatment planning, and safe system operation.
• Develop presentations, videos, learning modules, assessments, job aids, and certification resources.
• Partner with Medical Affairs, Marketing, Product Development, Reimbursement, Sales Enablement, and field teams to identify training needs and improve educational programs.
• Gather customer feedback to help shape future training, product enhancements, and customer experience initiatives.
• Maintain training documentation, certification records, and program reporting while ensuring compliance with applicable standards.

What You'll Bring

• Strong ability to communicate complex clinical concepts in an engaging and practical way.
• Excellent presentation, facilitation, and coaching skills.
• Experience building trusted relationships with clinicians, providers, customers, and cross-functional stakeholders.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• A customer-focused mindset and passion for improving patient outcomes.

Qualifications

• Bachelor's degree required.
• 4-7 years of experience in clinical training, healthcare, medical devices, customer education, or a related field.
• Experience interacting with healthcare professionals, clinical teams, or patients in a medical setting.
• Strong communication, presentation, and facilitation skills.
• Proficiency with Microsoft Office applications.

Preferred:

• Experience in medical devices, behavioral health, neuromodulation, TMS, or related therapeutic areas.
• Background in adult learning, instructional design, curriculum development, or certification programs.
• Experience supporting field-based commercial or clinical teams.

Travel

• Ability to travel approximately 60-70% domestically, including occasional evenings, overnight travel, and weekends.

Why Neuronetics?

• Make a meaningful impact on patients seeking innovative mental health treatment.
• Help healthcare providers deliver life-changing care with confidence.
• Work alongside passionate, collaborative professionals.
• Shape the future of customer education and clinical excellence.
• Grow your career within a mission-driven organization.

Join Us