OTC Tech SME Lead

Overview

Role Purpose

Nomad Foods is strengthening its OTC capabilities and enhancing core processes and systems to drive better efficiency, accuracy, and customer experience. The OTC SME Tech Lead will provide technical and process expertise across the OTC cycle, supporting continuous improvement initiatives, system enhancements, and harmonisation across European markets.

Responsibilities

• Serve as the technical SME for OTC processes (Order Management, Pricing, Billing, Claims, Deductions, Credit & Collections).
• Lead the design and delivery of OTC system enhancements within SAP and connected systems.
• Translate business improvement needs into clear technical and functional requirements.
• Support configuration changes, testing cycles, defect resolution, and deployment activities.
• Provide expert guidance on SAP SD and OTC best practices to ensure stable and standardised processes.
• Manage integrations with EDI partners, logistics providers, and customer platforms for improved data flow.
• Partner closely with Customer Service, Sales, Supply Chain, and Finance to ensure alignment of OTC improvements.
• Promote standardisation and reduce unnecessary customisation across markets.
• Contribute to data quality improvements, especially in customer master and pricing data.
• Identify opportunities for process simplification and automation within the OTC cycle.
• Support documentation, change control, and governance processes to ensure robust and compliant delivery.

Qualifications

• Strong experience in SAP SD/OTC configuration and solution design.
• Solid understanding of OTC processes across order capture, pricing, billing, credit, and collections.
• Hands-on experience with EDI, customer interfaces, and cross‑module integration (FI, MM, WM).
• Experience delivering system enhancements or continuous improvement initiatives.
• Good stakeholder management and ability to simplify technical detail for business teams.