Airport Operations Manager (Dallas)

As an Airport Operations Manager at Blacklane, you will lead our commitment to delivering impeccable airport services, ensuring seamless experiences for our VIP airline customers. Your role will encompass building strong relationships with airline representatives, promptly addressing their concerns, and enhancing guest experiences through collaborative efforts. Managing a team of Greeters, you will oversee the smooth execution of pickup services, guaranteeing exceptional service from arrival to departure.

Key responsibilities include:

• Managing a team who offers a premium concierge service to premier guests
• Being the main point of contact for VIP clients with a presence at the airport
• Assisting chauffeurs and clients to connect 
• Documenting and relaying both issues and opportunities

You thrive when operating as an owner and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience.

YOUR CHALLENGE:

• Operational Excellence
• Manage the oversight of our Greeter team, operating a daily service spanning various times and multiple flights per day.
• Ensure our service meets and exceeds partner and client expectations. Conduct quality audits at the airport, respond quickly to any real-time issues, proactively resolve operational issues when possible and implement new processes for continuous improvement.
• Representation
• Be an ambassador for Blacklane with local supply partners. Regularly meet with our VIP client’s representatives to address their concerns as quickly as possible and maintain a strong relationship.
• Regularly travel to each assigned Airport Station for on-site meetings with supply partners, greeters & representatives from our VIP clients. 
• Team Management
• Assist in the sourcing and hiring of staff to ensure continuity and reliability of service.
• Own the scheduling and staffing of assigned stations.
• Hold regular 1:1s (virtual and onsite) with direct reports to drive performance and skill development
• Cross-Functional Collaboration:
• Partner with various internal teams and external partners to address client needs
• Align cross-functional efforts with Blacklane's overall business objectives
• Act as the subject matter expert for your stations’ operations and recommend ways to optimize local processes and drive global efficiencies.

 ABOUT YOU:

• Experience & Industry Knowledge – 4+ years in customer service or operations, preferably in luxury, hospitality, or premium services. Airline or airport operations experience is a plus.

• Leadership & Team Management – Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards.

• Communication & Relationship Building – Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally.

• Adaptability & Problem-Solving – Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach.

• Flexibility & Travel – Willingness to travel up to 50% and adapt to varying schedules as needed.

• You thrive when operating as an owner and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience.

MORE THAN A JOB:

About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care,  inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and champion