(Remote) Mental Health Revenue Cycle / Medical Billing Coordinator - Full Time

Get to Know Rivia Mind

At Rivia Mind, we believe great mental health care begins with a human connection.

Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.

How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. 

Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. 

At Rivia Mind, we cultivate a collegial culture rooted in:

• A foundation of shared values and reciprocal support
• A mindset of curiosity, learning, and growth
• A spirit of warmth, openness, and authentic connection

Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.

Job Summary

Under the direct supervision of the Revenue Cycle Supervisor, the Revenue Cycle Coordinator serves as a key support role within the billing department. This position contributes to claim processing, denial resolution, insurance follow-up, and patient invoicing. It also plays a critical role in handling communication across billing channels, including emails, phone calls, and chat messages, with an emphasis on timely and professional follow-through. The Coordinator leverages prior billing experience to help maintain accuracy, efficiency, and responsiveness across all core revenue cycle functions. 

Application Window: Until February 9th

Anticipated Start Date: April, 2026

Job Responsibilities & Qualifications

Responsibility Composition

Claim Processing & Follow-Up – 40%

• Submitting, reviewing, and following up on claims to ensure timely payment and resolution.

Denials & Rejections – 20%

• Investigating denied claims, updating claim statuses, and collaborating with supervisors or payers for appeal/resubmission.

Account Management – 15%

• Reviewing patient accounts, reconciling balances, managing invoicing, and payment plans.

Provider & Patient Communication – 15%

• Communicating with providers for clarification on billing details; responding to patients’ questions around balances or billing errors.

Reporting, Internal Projects, & Documentation – 10%

• Updating tracking sheets, assisting with special audits or reporting, and maintaining documentation of workflows or resolutions.

Responsibilities

• Prepare, review, and transmit claims using billing software in an accurate and timely manner
• Document billing-related interactions and resolutions in alignment with department SOPs and compliance requirements.
• Support insurance eligibility troubleshooting by flagging inconsistencies or missing information for resolution
• Follow up on denied or rejected claims, including supporting the collections process in accordance with department standards
• Support patient invoice procedures, including billing inquiries and basic account clarification
• Review and validate claims for completeness, coding accuracy (CPT/ICD-10), and payer-specific rules before submission
• Monitor claims for timely filing deadlines a