Principal Product Manager - Merchants & Payments

About Soda Health 

Soda Health is a healthcare technology company focused on building solutions which eliminate health inequities and create a healthier America.  We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively.  Our expertise in healthcare, retail and consumer experience provides us with the foundation for creating easy-to-use solutions with an experience which moves beyond transactional relationships to sustained engagement and overall health improvement.  That is a win for everyone. Soda Health is a Series B stage company, backed by leading investors including Define Ventures, General Catalyst, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners.

The Job at a Glance 

Reporting to the Director of Product, you will help define and build new products at a fast-growing health-tech startup. This includes gathering requirements, working through complex details, creating timelines, and delivering clarity from ambiguity, all while maintaining a focus on our end users. Developing alignment between internal stakeholders and external partners will be a regular occurrence to ensure the successful end-to-end deployment of new products. You will be focused on helping build out our payments products and ensuring Soda Health is able to deliver benefits to members effectively with every transaction. 

What You Will Do 

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same.  Typical responsibilities of the role include:  

• Work closely with stakeholders in the payments ecosystem (issuing bank, processor, payment networks, card manufacturer, etc.) and merchant partners (retailers, fulfillment partners, healthcare providers, etc.), melding their capabilities with ours to create a superior product and user experience 
• Research and write product user stories and rough user interfaces to assist with development efforts; scope and solution for key areas on the Merchants and Payments roadmap such as new funding sources, benefits integrity, additional payment modalities, expanded merchant types, etc. 
• Define requirements, scope, and acceptance criteria for features while operating within typical constraints (e.g., time, resources, etc.); ensuring our payments technology provides accuracy and access for our end users with every transaction 
• Manage the product lifecycle, roadmap, and backlog for various features based on customer / stakeholder needs and Soda Health’s strategic vision; act as accountable and responsible for features being delivered on-time and with exceptional quality 
• Serve as Soda Health’s subject matter expert (SME) in your areas of ownership, and act as a key stakeholder for customer feedback, stakeholder questions, and system troubleshooting 
• Collaborate with Engineering teams during sprints to deliver solutions in an Agile manner; set sprint priorities and goals in partnership with GM of Merchants and Payments 
• Lead product rollout tasks, driving relevant configuration, testing, and analytics functions; ensure solutions are ready for commercialization and operational scale with relevant teams 
• Oversee communication with internal stakeholders, external partners, and customers to ensure alignment on expectations, process, and timelines; handle related feature go-live considerations, such as external solutioning / integration sessions and similar activities 

About You 

While every candidate brings a unique resume and prospective, an ideal candidate will include:  

• 3-7+ years of experience in software product positions in a technology, healthcare, retail, and/or fintech setting; B2B2C SaaS experience is a plus; must be able to work independently 
• Strong understanding of how card payment processing and/or merchant technologies (e.g., POS systems, EMR systems, etc.) work; a successful candidate will have demonstrated experience delivering