Bilingual Spanish/ English Insurance Customer Service Representative

Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?

Join our dynamic team at Foundever in Utah where every interaction is an opportunity to make a difference!  

Location: Utah (Remote) 

About Foundever 

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

Job Overview

As a Bilingual Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We offer paid training and a remote full-time position.

 

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat. 

Why You Should Join Us

• Competitive Compensation $16/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. 
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 

What We’re Looking For

• Speak Fluent English and Spanish
• Must reside in Utah.
• Must be at least 18 years old. 
• High school diploma or GED equivalent required. 
• Preferred 6 months to 1 year of relevant work experience. 
• Must have open availability during operating hours. 
• Professional customer service aptitude is essential.   

Candidates residing within 50 miles of a designated site will be required to work at that location. Please note that we currently do not have any sites in Utah.

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service. 
• Reliability: Consistent dependability and responsibility. 
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 
• System Navigation: Ability to navigate system tools to search for answers & information 

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset
• Internet Requirements: A hardwired high speed internet connection. No wireless/ NO 5G internet packages  
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for training.