Client Support Administrator - NISSC - CMSFS

Position Title: Client Support Administrator

Location: Cheyenne Mountain Space Force Station, Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Top Secret with SCI Eligibility

Shift: Shift work is required to support 24×7 operations.  It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule.

Travel Required: Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space

• Mitigation of orbital conflicts.

• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.

• Operations and maintenance of classified communications.

• Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

• Cheyenne Mountain Space Force Station (CMSFS), Colorado

• Peterson Space Force Base (PSFB), Colorado

• Offutt Air Force Base, Nebraska

• Vandenberg Space Force Base, California

• Numerous sensor and forward operator sites around the world

Description of Duties:

The Client Support Administrator supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Troubleshoot and resolve supported systems in response to trouble tickets.The supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cable and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipment. The software consists primarily of Windows 11, and other MS Office products such as Outlook, Adobe applications, and other Government approved software. 

• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.

• Answer user network resource application questions and resolving associated problems.

• Provide resolution to general classified and unclassified network and Personal Computer (PC) problems.

• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.

• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.

• Elevate troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.

• Coordinate and participate in installation and renovation projects.

• Report job status to CSG leaders.

• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.

• Be willing to work flexible shifts and days as required.  Assigned schedules will normally be one of the following three shifts.

• • 12-hour day shift (0600-1800), including weekends and holidays. 3 days on, 3 days off in the