Analyst, Digital Media - Social Content and Community Management

Position Summary...

Are you the person in your group chat who always finds the perfect meme? Do you have the fastest thumbs in the group when a comment section needs a reply? If you live and breathe social media and love creating content just as much as you love engaging with an online community, we want to meet you.

We’re looking for a Social Media Community Manager and Content Creator who will spend part of their time owning community management across Sam’s Club social platforms, and part creating social-first content. You’ll play a key role in deepening relationships with our members while helping to shape how our brand shows up in culture.

What you'll do...

About Sam’s Club:

We’re part of the Fortune #1 company, Walmart Inc., but we’ve got our own personality. Here, your work has impact, your voice matters, and your full self is always welcome. You’ll be part of an innovative and fast-paced marketing team, and a career with us is about more than clubs and carts. It’s about creating moments that matter for millions of members across the country.

Community Management

• Engage daily with members and prospects across TikTok, Instagram, Facebook, Twitter, YouTube, and Reddit.

• Write on-brand, timely, and authentic responses that make people feel seen

• Support social listening and real-time monitoring to identify moments that matter

• Create response libraries for campaigns, FAQs, and trending topics

• Collaborate with internal teams to escalate and respond to emerging member issues

• Surface community insights and social trends to help inspire future content

Content Creation

• Concept, shoot, and edit short-form videos for platforms like TikTok and Reels

• Participate in brainstorms and pitch culturally relevant ideas for social

• Help bring our “Expect Something Special” mindset to life through creative storytelling

• Source and feature UGC and community-driven stories across our channels

• Maintain asset libraries and organize content for reporting and re-use

Who You Are:

• A digital native who knows the difference between a trend and a meme

• A sharp writer who can shift tone depending on platform and moment

• Passionate about social media as both a creative outlet and a brand-building tool

• Organized and able to manage multiple priorities in a fast-paced environment

• Curious and eager to learn from a top-tier team

• Comfortable shooting and editing video using a smartphone or basic tools

• Someone who finds joy in making people feel heard

What You’ll Bring:

• Bachelor’s degree in marketing, business, or related area and experience in marketing or related area OR 2 years' experience in digital media planning and execution

• 1-3 years of experience in social media, community management, or content creation

• Experience with social media publishing and moderation tools (Sprinklr, Sprout, etc.)

• Strong understanding of platform nuances and content best practices

• Bachelor’s degree preferred, but not required

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see