Data Analyst 2, Customer Complaints

Kenvue is currently recruiting for a:

Data Analyst 2, Customer Complaints

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

SR MGR GLOBAL CV SYSTEMS & TRENDING

Location:

North America, United States, New Jersey, Summit

Work Location:

Fully Onsite

What you will do

Data Analyst II plays a critical role in supporting the Global Complaint Vigilance (GCV) team by driving complex analytics initiatives and developing scalable solutions for global business partners. This role is embedded within a team that leads strategic efforts in Data Governance, Database Infrastructure, and Advanced Data Analytics for the Global Complaint platform.

 

Key Responsibilities:

 

·        Data Discovery & Ingestion: Support data analytics efforts by discovering relevant data within the Complaint Data Lake (CDL) and facilitating ingestion from source systems.

·        Stakeholder Collaboration: Partner with system owners to understand upstream processes and data inputs, ensuring alignment and data integrity.

·        Data Foundation Strategy: Lead initiatives to establish and maintain a robust data foundation in CDL, ensuring availability and curation of key quality data to support analytics and reporting needs.

·        Advanced Analytics Development: Design and implement innovative data science methodologies to support global metrics, trend analysis, and risk management planning.

·        Complaint Trend Analysis: Perform periodic analysis of complaint data to identify trends, risks, and opportunities for process improvement.

·        Cross-Functional Engagement: Collaborate with global stakeholders including Consumer Care Centers, Medical Safety, Business Quality, Marketing, Internal Affiliates, and External Sites to ensure consistency and compliance in the complaint vigilance process.

·        Training & Documentation: Assist in developing training materials and updating controlled documents related to complaint vigilance systems and processes.

 

Core Technical Skills & Tools:

 

·        Power BI Development – dashboard creation, data visualization, and report automation.

·        DAX (Data Analysis Expressions) and Power Query for advanced data modeling and transformation.

·        SQL for querying and managing relational databases.

·        ETL (Extract, Transform, Load) processes for data integration and pipeline development.

·        Data Lake Architecture and Data Governance principles.

·        Python or R for statistical analysis and predictive modeling (as applicable).

·        Familiarity with Azure Data Services or other cloud-based data platforms.

 

Requirements:

A minimum of a bachelor’s degree is required. A focus in Da