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Guest Service Lead - Amazon
Northwest CenterUnited Statesfull_timeVerifiedPosted 6 Apr 2025
💰 $62,380/yr($51,500/yr – $62,380/yr)
About the role
In late 2015, Amazon launched Seattle's first Community Banana Stand to connect with the community. Now, we’re bringing the fun to Austin, TX! Northwest Center plays a key role, staffing the stands with upbeat “Banistas.” Learn more about the Amazon Banana Stand: https://www.youtube.com/watch?v=bObPwETly8E Ready to lead with energy and make an impact? As our Guest Service Lead, you'll set the standard for outstanding customer service and shape the guest experience. You’ll train and inspire a part-time Banista to deliver 5-star service every day. Cruise through your route on an electric bike, handing out free bananas to keep the community energized and smiling! Whether rolling out new updates, tackling challenges, or embracing change, you’ll be at the heart of a fast-paced, ever-evolving environment. Collaborate with a passionate team, greet guests with excitement, keep everything running smoothly, and solve problems on the spot. As the face of our community, you’ll create an unforgettable experience that keeps people coming back for more. If you’re ready to lead, innovate, and thrive in a role that never slows down—this is your moment! Location: Austin, TX
Starting Hour Rate: $25.75 per hour | Full Range: $25.75 - $31.19 per hour
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm
What we can offer:
Starting Hour Rate: $25.75 per hour | Full Range: $25.75 - $31.19 per hour
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
- Assisting with the daily set-up of the banana stand by operating the electric bike to different locations throughout Amazon’s campus.
- Riding the electric bike with a 1.5-mile radius as well as physically pushing the bike up moderate inclines as needed.
- Providing leadership to a small team including day-to-day operational support and professional development.
- Exemplify and inspire interactive customer experiences by delivering outstanding customer service, fostering engagement, and creating positive, memorable interactions with every customer.
- Ensuring the bananas are properly organized, sorted maintain in the crates. Assist in the daily ordering of bananas.
- Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
- Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
- Attending events with the banana stand as needed.
- Attend weekly syncs with Supervisor to review projects, operations, and team feedback.
- Handle delivery/operational issues, troubleshoot solutions, and advise on process improvements.
- Train new hires, provide ongoing Banista training, and support Banana Stand openings.
- Conduct monthly inventory counts for uniforms, assets, and manage Holiday/Seasonal décor kits.
- 1 year of customer service experience with roles working with community engagement preferred.
- 6 months experience operating a bicycle in an urban environment is preferred.
- Must possess a valid Texas Driver's License.
- Must be able to pass a drug test.
- Commitment to per
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