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Operations Associate Child Protection-Full time- DC
Children's National HospitalWashington, United Statesfull_timeVerifiedPosted 3 Oct 2024
š° $80,974/yr($48,588/yr ā $80,974/yr)
About the role
Operations Associate Child Protection-Full time- DCĀ -Ā (240001CI)
High School Diploma or GED (Required)
Bachelor's Degree (Required)
Minimum Work Experience
5 years Equivalent experience, in lieu of degree (Required)
1 year Related experience (Required)
1 year Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. Experience in health care setting preferred (Preferred)
Required Skills/Knowledge
Excellent analytical skills
Demonstrated proficiency using Microsoft Office including Excel
Excellent written and verbal communication skills
Broad clinic knowledge, customer service skills.
Complete Ambulatory Services training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Administrative Support
Description
Ā This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Performs administrative and secretarial responsibilities to support the division management. Provide patient services and administrative support in-clinic operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled services according to managed care requirements. May be responsible for scheduling patients for specialty services. Performs duties of a confidential nature. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors. Position may be required to float to other clinics or sites for coverage.ĀQualifications
Ā Minimum EducationHigh School Diploma or GED (Required)
Bachelor's Degree (Required)
Minimum Work Experience
5 years Equivalent experience, in lieu of degree (Required)
1 year Related experience (Required)
1 year Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. Experience in health care setting preferred (Preferred)
Required Skills/Knowledge
Excellent analytical skills
Demonstrated proficiency using Microsoft Office including Excel
Excellent written and verbal communication skills
Broad clinic knowledge, customer service skills.
Complete Ambulatory Services training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Administrative Support
- Organizing and maintaining division files and records, performing complex clerical duties and analytics, supply and equipment orders, reimbursement request etc.
- Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitor
- Identify and understand issues, problems and opportunities; determine potential courses of action and develop appropriate solutions.
- Routinely coordinate and facilitate solutions with internal and external organizations and constituents.
- Maintain designated division finances for various accounts such as travel, education, office supplies, dues, etc.
- Prepare correspondence, light data management, document preparation and report formulation as needed
- Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.
- Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
- Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy .
- Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
- Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .
- Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights).
- Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Com
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