NF Manager, Business Consulting

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The role resides within the Retirement Solutions Operations team. Ideal candidates will have knowledge of retirement plan products, and experience resolving complex customer impacting issues in a fast-paced environment. Strong candidates will also have experience working cross-functionally with both Operations and Technology partners to drive quick decision making and execution.

This position will be hired on a Success Flex basis. The work schedule will consist of 2 days in office, 3 days remote.

The hired associate must reside within 35 miles of the following location(s):

Scottsdale: 18700 Hayden Road Scottsdale AZ, 85255

Columbus: Three Nationwide Plaza, Columbus OH, 43215

(Internal Use Only: G3 Pay Band)

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Job Description Summary

Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Manager, you'll participate in major process modeling, analysis and design efforts. You'll manage activities and staff responsible for providing business performance, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Job Description

Key Responsibilities:

• Leads all activities relating to business transformation through the strategic application of people, processes and technology. Manages teams who participates in business planning by identifying complexities, dependencies and redundancies in the business model.

• Leads team responsible for business process management and consultation. Acts as primary internal business product and process consultant responsible for communicating to customers, management and external sources.

• Runs the activities and functions relating to consultation regarding business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans. 

• Leads team responsible for identifying the critical elements of a business process that need improved. Leads individuals responsible for defining criteria of performance success. 

• Provides significant contribution in executing business unit level change. 

• Oversees the training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Leads staff responsible for strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems for the company. Team also evaluates new technological developments and evolving business requirements. 

• Leads the development of compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.

• Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director/Associate Vice President; manages a team of six to ten direct reports.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field preferred. Graduate studies are preferred.

Experience: Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and wa