Content Design Manager, Member Experience

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We’re seeking an experienced Content Design Manager to join our Member Experience (XD) team. In this role, you’ll lead a group of talented Content Designers who craft information that connects people to their next entertainment obsession. Your team will strategize end-to-end product copy and information architecture for Netflix’s consumer messaging ecosystem, live-streamed events (e.g. FIFA World Cup 2024) and other product experiences that drive fandom and engagement.

This role can be hybrid, but is best suited for candidates located in California or in the Pacific time zone, as monthly in-person travel will be required to collaborate with stakeholders and partners in Los Angeles, CA and Los Gatos, CA.

About You

You love using language to create intuitive, frictionless user experiences, and know how to think critically about product flows and drive innovation ideas forward. You work cross-functionally with multiple teams and educate partners about the unique value of Content Design, and are a pro at creating cohesive narrative journeys within and across product areas. You’re a strong systems thinker with experince driving scalable frameworks for in-product copy, and are adept at developing effecitve standards and documentation. You’re energized by design challenges in emerging spaces and thrive in ambiguity.   

You have experience building diverse teams and set a high bar for execution, communication, and responsibility. As a leader, you measure success in terms of both human and business impact. You foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles. You’re an excellent advocate, evangelist, and listener who seeks and offers candid, constructive feedback.

What You’ll Do

• Lead and manage a diverse, globally-minded team of Content Designers, providing guidance, feedback, and support to help them reach their full potential.

• Drive and execute Content Design strategies for Netflix’s streaming experience that stay ahead of the growing business and elevate the user experience.

• Ensure high-quality and timely deliverables for end-to-end product copy and strong narrative journeys within and across product areas that live up to our brand promise.

• Partner with other design, writing, product, and engineering leaders on strategic visions for Netflix consumer messaging, live programming, Netflix's Premium membership plan, Tudum (Netflix’s official companion website) and other member-facing offerings. 

• Provide strategic clarity and focus while identifying and unblocking barriers to success

• Foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles

• Strategize at multiple altitudes simultaneously, seeing the big picture and aligning your team’s objective with broader business goals — across verticals. 

Qualifications

• 4+ years of experience managing and scaling innovative Content Design teams.

• Adept at navigating complex organizational structures in 0-to-1 products or new business areas.

• Highly skilled at aligning multiple stakeholders, including at the Director and VP level.

• Relentless in problem solving and driving clarity through communication, collaboration, and feedback.

• Experience developing, guiding, and scaling  language systems, content frameworks, and other Content Design deliverables.

• Experience working on global products and partnering with Globalization.

• Experience partnering with UX Research on a/b testing and language experiments.

• Experience with Content Design deliverables for OTT streaming services, digital merchandising, and/or consumer messaging preferred. 

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background,