Sr Manager, Process Management - Finance Testing Center of Excellence (TCoE)

Sr Manager, Process Management - Finance Testing Center of Excellence (TCoE)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work.

As a Senior Manager of Process Management for the Finance Testing Center of Excellence (TCoE), you will be at the forefront of transforming how Capital One validates its most critical financial data and systems. You will focus on delivering a flawlessly executed testing governance framework that improves business efficiency, ensures auditability, and drives enterprise-wide results.

You will design, implement, and scale standardized testing processes, templates, and best practices while collaborating with senior leaders across the company. Your mission is to move testing from a localized task to a centralized, highly efficient horizontal function across Finance. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You have an ability to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.

What You Will Do:

• Establish Standards: Develop and maintain the TCoE Playbooks, including standardized testing templates, governance workflows, and best-in-class sign-off processes.

• Strategic Coordination: Serve as the primary liaison between Finance business units and broader enterprise Lines of Business (LOBs) to synchronize testing events and manage resource dependencies.

• Drive Efficiency: Identify friction points in the testing lifecycle and implement Lean or Agile process improvements to accelerate execution without compromising auditability or compliance.

• Influence & Educate: Act as a subject matter expert to gain buy-in from key stakeholders, ensuring the adoption of TCoE standards across the Finance organization.

• Measure Success: Design and produce executive-level metrics to measure testing effectiveness, defect density, and process efficiency.

• Lead with Impact: Manage and mentor a high-performing team of process managers, fostering a culture of continuous improvement and technical excellence.

Who You Are:

We are seeking a dedicated, disciplined professional who operates at the intersection of Product Management, Process Management, and Quality Assurance. You have a proven track record of improving complex processes, saving time and resources while maintaining high standards of data integrity. You are a strong communicator who can influence partners across multiple levels of a dynamic, agile organization.

General Responsibilities:

• Creating and validating end-to-end testing governance processes

• Driving process improvements that align testing outcomes with financial reporting requirements

• Analyzing and correcting data issues within the systems used for test management and defect tracking

• Designing metrics and KPIs used to measure TCoE maturity and testing efficiency

• Representing the TCoE in large-scale enterprise projects to ensure Finance requirements are prioritized

• Managing and leading a high-performing team of process associates

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 years of experience in Project or Program Management

• At least 3 years of experience in Product Management

Preferred Qualifications:

• Master’s Degree in Business, Computer Science, or Information Systems

• Professional certification in Process Management (e.g., Lean Six Sigma) or Project Management (PMP)

• 3+ years of experience in Process Management within a Financial Services