Customer Success Manager

Viam is a robotics platform that makes it easy to turn great ideas into production-ready robots. Viam works with any hardware and has a modern architecture, easy developer APIs, cloud connectivity and tools, and enterprise-grade security to give even the leanest teams the power to launch and scale their robotics business. 

Viam makes building, deploying and managing robots more flexible, affordable and easy to use so that builders can do more with robots while getting them to market faster. By making robotics more accessible, Viam is attracting talent and investment to the industry so that more people start working with robots to build products and services that improve our world.

We are seeking a highly skilled and experienced Customer Success Manager to join our team. In this role, you will be responsible for managing numerous customer relationships and advocating on their behalf. You'll play a crucial role as a strategic advisor to our customers, as well as the link to our product engineering teams. 

You’ll be:

• Developing and maintaining relationships with our customers in order to mitigate risks
• Collecting feedback and identifying roadblocks from customers to inform internal teams
• Understanding customer needs and identifying opportunities for improvement or expansion
• Providing guidance and support to customers issues and/or complaints
• Building and executing plans to drive strategic revenue growth
• Working on internal projects to help build the Customer Success program
• Collaborating with other departments to ensure that customer needs are met
• Staying up-to-date on industry trends and best practices
• Participating in training and development programs

We’re looking for someone with: 

• Bachelor's degree in business, computer science, or a related field
• 5+ years of experience in customer success, sales, or a related field
• Experience working in a technical product environment
• Strong understanding of the customer lifecycle
• Excellent communication and interpersonal skills
• Has strong analytical and problem-solving skills

Benefits:

• 100% covered medical/dental/vision insurance plans, commuter benefits
• Competitive salary & equity packages (see below)
• Reproductive Health Benefits including Fertility Benefits and Abortion Access Travel Benefits
• 25 days paid vacation and generous holiday observances
• One Medical Membership
• Citi Bike memberships
• Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, apparel, and more
• Free lunch everyday that you’re in the office
• Paid parental leave

The starting salary for this role is between $140,000-200,000/year. Your exact offer will vary based on a number of factors including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated with you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.

Values:

• Vision Driven
• Collaborate Openly
• Act Decisively
• Succeed Through Diversity
• Hold Ourselves Accountable
• Lead with Curiosity

Learn more about our values here!